Job Title: Technical Program Manager – Process Improvement & Automation
Location: Remote (US or PH)
Department: Operations / Business Transformation
Reports To: FP&A, Operations VP
Job Type: Full-time
Job Summary:
We are looking for a Technical Program Manager (TPM) with a strong operational mindset and proven experience leading process improvement and automation programs. This role is ideal for someone who understands how business operations work at a deep level and can identify inefficiencies, uncover opportunities, and implement scalable solutions using technology and data. The TPM will partner closely with operational teams, process owners, and technical stakeholders to streamline workflows, reduce manual effort, and improve business outcomes.
Key Responsibilities:
- Lead and manage cross-functional programs aimed at optimizing business processes across departments such as Operations, Supply Chain, Finance, or Sales.
- Collaborate with business stakeholders to understand current workflows, define future state processes, and prioritize opportunities based on impact and feasibility.
- Drive the implementation of automation and digital tools in partnership with internal teams or external vendors.
- Develop business cases, project charters, and performance metrics to measure success and ROI of improvement initiatives.
- Use data analysis and dashboards to track process performance, highlight inefficiencies, and support data-driven decisions.
- Facilitate workshops and change management efforts to ensure successful adoption of new tools and processes.
- Establish program governance, reporting, and stakeholder communication strategies to ensure alignment and transparency.
- Act as a liaison between operations and technical teams, ensuring business requirements are translated accurately into technical solutions.
Qualifications:
Required:
- Bachelor's degree in Business, Operations, Computer Science, or related field.
- 5+ years of experience in operations, process improvement, or program management roles with a strong focus on cross-functional collaboration.
- Experience leading large-scale operational initiatives from strategy to execution.
- Working knowledge of automation tools, process mapping, and business systems (e.g., RPA, BPM tools, low-code platforms like Power Automate or Zapier).
- Strong analytical skills and experience with tools like Excel, SQL, Power BI, or similar to evaluate performance and support recommendations.
- Proven ability to manage complex stakeholder environments, and drive alignment.
- Excellent communication, documentation, and organizational skills.
Preferred:
- Lean Six Sigma certification or formal training in process improvement methodologies.
- Experience working with both technical and non-technical teams in cross-functional initiatives.
- Background in industries such as logistics, manufacturing, finance, or shared services is a plus.
What Success Looks Like:
- You've delivered tangible business outcomes by redesigning and automating inefficient processes.
- You act as a trusted advisor to operations teams, helping them translate challenges into actionable solutions.
- You bridge the gap between business and technology as a problem-solver who understands the power of smart tools and efficient workflows.
- You champion a culture of continuous improvement and operational excellence.