Service Engineer - Greece

Your mission

Hello there and welcome to your new challenge here at Sungrow.
We want You to help us provide Greece with more clean energy, especially with Battery Storage Solutions!

• Interface between our customers.
• Take ownership of dispatched customer issues.
• Provide service and customer support during field visits or dispatches.
• Run a diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Support EMEA Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
• Participate in the claim management and RMA process.
• Take over randomly on call duties, partly on weekends and nights.

Your profile

• Education as Electrical technician or Engineer.
• Experience with Battery Storage solutions is beneficial.
• Experience in claim handling, solution finding and execution.
• Experience dealing with customers in critical situations.
• Ability to work independently and structured in an international environment.
• Strong customer orientation, good discipline, team spirit and self-motivation.
• Greek and English in C1.
• Good knowledge of MS Office and comparable software tools.
• Driving license.
• Willing to work on call duty AND to travel.
• Work from home office.

Why us?

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:

• Food vouchers, free for You to decide what to buy with them (You are a Sushi-type aren`t you?)
• Mobility package: in case you want a Job-Rad, we got you covered (E-bikes! we need more E-bikes! fueled by solar-power!)
• Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?
• A multinational team awaits You with lots of European and transeuropean exchange!
• Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

About us

With ~400GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.