Senior Project Manager - Service

Solar Gain is looking for an experienced and customer-focused Senior Project Manager to lead the planning, coordination, and execution of service and warranty projects for our commercial solar energy systems.

This role is essential to ensuring our service operations run smoothly—managing schedules, technicians, materials, subcontractors, and client communication to deliver exceptional results on time and within budget. You must be able to work onsite at our Tucson office, Monday through Friday.

If you’re passionate about renewable energy, thrive in a fast-paced environment, and love bringing order to complex projects, we’d love to meet you.

As the Service Project Manager, you will:

• Serve as the primary point of contact for all service and warranty work

• Manage service schedules, RMAs, and technician assignments

• Coordinate resources across Operations, Design, Engineering, Subcontractors, and customers

• Oversee procurement and track materials for service and warranty jobs

• Verify costs, delivery timelines, and field tracking of COGS

• Maintain thorough project documentation and reporting

• Conduct Quality Assurance inspections for commercial solar projects

• Support technicians by diagnosing issues and identifying solutions

• Coordinate permitting and utility application submissions

• Follow up with customers post-service to ensure satisfaction

• Summarize project outcomes and identify improvement opportunities

Success in this role includes:

• High technician productivity and utilization

• A well-organized daily Crew Plan and service calendar

• Efficient handling of warranty and billable work

• Timely project completion aligned with budget projections

• Accurate change orders and job tracking

• Strong ticket response time and customer satisfaction scores

• Identification of cost-saving opportunities without compromising quality

The ideal candidate will bring:

• Strong project management experience (service or construction preferred)

• Technical knowledge of solar energy systems or similar electrical/mechanical systems

• Excellent communication and customer service skills

• Ability to make timely decisions under pressure

• Strong organizational and documentation habits

• Business acumen and understanding of industry best practices

• Commitment to safety, quality, and sustainable energy solutions