Solar Service Technician

*** Must Have Solar Installation & Electrical Experience***

Job Description Summary

This job assesses technical issues with solar systems, replacing faulty equipment, working with manufacturers to troubleshoot equipment, ordering standard parts and recording and uploading findings on service software. Acts as technical specialist within own area. May serve as team leader but does not supervise.

Core Responsibilities

• Assessing and identifying technical issues with solar equipment, and implementing troubleshooting protocols
• Replacing faulty equipment and commission to system
• Notifying homeowners of on-site arrival and providing information on service findings and advising of the next steps to resolve
• Calling the manufacturer technical support hotline and troubleshooting on-site equipment
• Placing orders for standard parts as needed
• Initiating and referencing claim numbers to troubleshoot and push through warranty approval
• Documenting service activities and maintaining accurate records of maintenance and repairs
• Assisting in processing shipping labels for returned equipment
• Informing managers of work completion and any other necessary updates on system issues
• Stocking company work truck with necessary tools and parts that may be needed on-site
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.