Customer Quality & Claim Manager

The Customer Quality & Claims Manager is responsible for the substantial timely management and coordination of any customer related Quality topics as well as Claims within defined value stream.

PRIMARY DUTIES / RESPONSIBILITIES

• Leads and drives quality activities by providing complete problem resolution of product failures.
• Supervises and manages special projects as needed or required.
• Initiate, manage the verification process of product problems or failures in a global network, participates and drives corrective actions utilizing the 8d step process.
• Manages and coordinates remedial actions with Supplier Quality Engineers, Engineering, Field Service personnel as required in resolving product quality issues.
• Tracks and follows up on quality-related actions with all involved functions (Sales, Service, Production, Development).
• Interface with customers for continuous quality improvement.
• Participate in on-site evaluations of fielded non-conforming products.
• Applies statistical methods for tracking, trending, and analyzing quality data from end user non-conforming products.
• Participates in the planning and execution of product audits upon request.
• Prepares documentation for decision making process within global Quality Circle processes.
• Interfaces with international colleagues in the continual improvement of product/system/solution quality.
• Analyses, execute sand supervises regional customer claims in cooperation and close harmonization with the global Claim Management according to global Claim process and Legal department.
• Other duties as may be assigned.

REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)

• A bachelor’s degree from a 4-year college or university (Mechanical, Electrical, Quality, Materials, or Industrial Technology) is preferred.
• In lieu of a college degree, 5 years’ experience with increasing responsibilities in the Quality Assurance.

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)

• At least 4 years of experience in the customer quality field.

OTHER SPECIALIZED SKILLS

• Expertise in 8D process for corrective action and “5-Why” methodology, Ishikawa diagramming, and Pareto analysis.
• Profound project management skills especially including action tracking.
• Deep communication skills in negotiations with critical / opposing parties.
• Ability to present information to formal mid/high-level management boards on quality issues.
• Certified Quality Engineer (CQE) is preferable.
• Strong skills in office suite: Word, Excel (Pivot tables), Project, PowerPoint, and statistical software packages.
• Electronics or mechanical background with a good perception for systems / software.
• Ability to travel.
• Working knowledge in SAP and CRM is a plus.

Job Type: Full-time

Pay: $95,000.00 - $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Rocklin, CA 95765: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• customer quality field: 4 years (Required)

Work Location: Hybrid remote in Rocklin, CA 95765