Field Service Engineer - Phoenix, AZ

PURPOSE OF THE POSITION

The Field Service Engineer is responsible for performing warranty repairs, and the commissioning of SMA utility inverters in the field.

Duties include commissioning, troubleshooting, repairing, learning to analyze data, and utility inverter applications. This job requires regularly working with high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.

PRIMARY DUTIES / RESPONSIBILITIES

• Commissions, troubleshoots, repairs, and analyzes SMA America’s utility inverters in the field, via email, telephone and site visits.
• Develops a detailed knowledge of SMA’s utility inverter products, associated SMA accessories, and third party accessories that are sold by SMA for use with the inverters.
• Required to maintain accurate inventory count of spare parts provided by SMA.
• Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Other duties as may be required or assigned.

REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)

• A bachelor’s degree in a technical field is strongly preferred.

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)

• At least 3 years of experience in electrical, electronic and/or network communications are required.
• Prior experience in the solar energy industry is strongly preferred.

OTHER SPECIALIZED SKILLS

• Ability to work non standard business hours occasionally to support service customer contracts.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Ability to analyze and solve problems effectively.
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see.
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
• The employee must routinely lift up to 50 pounds.
• The work environment is constrained to a field service environment, with occasional functions in a corporate office.
• While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures.
• The noise level in the work environment is usually moderate.
• This position requires significant domestic and international travel.

Job Type: Full-time

Pay: $28.00 - $31.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you reside, or are you willing to relocate to the Phoenix, AZ area?

Experience:

• electrical: 3 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: Remote