Deine Rolle: Key Account Manager Service EMEA *

Am Standort: Kassel Remote, DE

Arbeitszeit: in Teilzeit und Vollzeit möglich - unbefristet

The Service Key Account Manager is responsible for comprehensive management of key customer accounts. Duties include monitoring, coordinating, and facilitating service activities for one or more of the company’s top customers. The Service Key Account Manager is also responsible for maintaining excellent customer service activities in meetings, on calls, emails, and while in the field at customer sites. This position is also responsible for data analysis of SMA’s utility and commercial inverters in the field.

Your Tasks

• Analyzes data and tracks specific customer field activities while providing support by gathering the necessary departments within SMA to support the customer.
• Develops a thorough understanding of the customer’s service strategy, priorities, organization, and methodologies.
• Establishes and fosters key account service partnerships through building trust, transparency, and cooperation.
• Develops strong relationships with colleagues and solid communication structures at all relevant levels within the organization, including engineering, purchasing, sales, project management, and senior management.
• Actively monitors service performance, drives interaction with SMA’s global Key Account Managers, reports relevant aspects, and facilitates involvement when appropriate.
• Assists in drafting the service portion of framework agreements for key customer accounts, focusing on global consistency and regional needs.
• Creates annual service plans based on the service strategy.
• Drives SMA Germany R&D resourcing focus to achieve breakthrough improvements in quality and uptime based on key account needs.
• Implements, reviews, and improves processes as needed.

Your Qualifications are needed

• A bachelor’s degree in engineering or a related technical field is preferred.
• Several years of experience in electrical-, electronic-, and/or network- communications.
• Experience in the solar energy industry is strongly preferred.
• Proven track record managing key customer accounts is required.
• Good understanding of different electrotechnical topics like Electrical Engineering Systems, AC/DC Theory, or Electromagnetism.
• Strong organizational and communication skills as well as excellent presentation and negotiation skills are required.
• Proficiency in English language, German and/or Spanish as a plus.