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About the company
Climate Council is Australia’s own independent, evidence-based organisation on climate science, impacts and solutions. Powered by our incredible community, we advocate for solutions that rapidly drive down emissions, and shape the national conversation about the consequences of inaction.

Our vision: We can materially contribute to the global climate challenge and unlock social and economic benefits for Australians if we cut climate pollution far and fast enough this decade. It means transformation across all levels of government, industry, business and community - to protect Australian lives, our environment and create a safer future for our kids.

Our mission: To be a courageous catalyst propelling Australia towards bold, effective action to slash emissions during the 2020s and reach net zero by 2035.

About the role
The Supporter Care Officer is the frontline connection between the Climate Council and its community. Reporting to the Supporter Engagement Manager, you will deliver supporter experiences while providing valuable insights that help shape engagement and fundraising strategy.

This is a varied and people-focused role combining inbound supporter care, fundraising administration and proactive outbound engagement. You’ll respond to enquiries across phone, email and digital channels, process donations accurately, maintain CRM records, and help strengthen donor relationships to improve retention and lifetime value.

If you enjoy building relationships, solving problems and contributing to meaningful impact, this is a role where your work truly matters.

Skills & Experience
  • Minimum 1 year’s experience in a similar role (donor support, customer service or supporter care)
  • Strong written communication skills
  • Experience using Salesforce (desirable)
  • Experience with responding to donor and/or community enquiries across phone, email, social and other channels
  • Strong administrative skills with excellent attention to detail
  • Effective time management and ability to juggle competing priorities
  • Comfortable interpreting supporter trends and sharing insights

Culture / Why work for us
The Climate Council is a mission-driven, collaborative team that values innovation, integrity and impact. You’ll join an organisation that is evolving and investing in growth — creating real opportunity to shape strategy rather than simply maintain it.

With flexible working arrangements and a passionate national team of communicators, scientists and advocates, this is a chance to build something meaningful while contributing to climate action at scale.

How to apply Click on the APPLY button or contact Maisie Sheffield at Six Degrees Executive on maisies@sde.com.au for a confidential discussion.

The Climate Council is an equal opportunity employer. Aboriginal and Torres Strait Islander peoples, and people of all backgrounds, abilities, identities and experiences are encouraged to apply.

Six Degrees Executive is proudly the retained partner for this talent search assignment.

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.