Technical Support Engineer

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Siemens Gamesa

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Mexico City, Mexico

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13 days ago

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.
Job Description Summary.
Realizes the functional concept of solutions in a project by technical detailed solutions.
Job Description:
  • Advanced troubleshooting of geared and direct drive wind turbine through the analysis of remote data
  • Guiding site technicians through non destructive testing and troubleshooting through the telephone, video calls, or augmented reality technology
  • Attend phone calls from sites and respond to technical query by listening carefully and providing step by step guidance in troubleshooting of turbines
  • Help sites, commissioning team, spares and supplies team and after market team with parts identification, specifications and finding alternate parts to enable reducing turbine downtime
  • Respond to cases in various case management systems like Salesforce, MORS, Windhub, and JIRA on first come first serve basis unless it is a turbine down
  • Help training team by providing technical guidance and conducting training session as and when needed, conduct customer visits to remote operations center
  • Ensure response time of less than 48 hours and case completion/escalation within 5 days
  • Help commissioning team with all technical issues during the commissioning and handing over of turbines from project to operations phase
  • Help documentation team for creating draft documents by providing technical/quality/safety inputs
  • Help Quality, Environment, Health and Safety team to conduct Rapid risk assessment, create and disseminate quality documents and bulletins as and when needed
  • Asses and quantify failure trends and material consumption through the use of data analytics
  • Should be extremely organized with respect to documentation and should be able to access the same asap.
  • Willing to travel up to 25% of the time and work hands on in the turbine at height of 70 meters, as and when necessary
  • Requires great verbal and written communication skills, customer service driven, professional and positive attitude all the time
  • Need to undergo and pass fitness test, basic climb, rescue , CPR, classroom and hands-on training at training centre and site/s.
Educational Requirements:
Bachelor’s degree in Engineering
Associate Engineering degree with at least 5 years hands on work experience in wind turbine trouble-shooting or major component change outs
Diploma with at least 10 years hands on experience in wind turbine trouble shooting or major component changeouts
Preference for bilingual/trilingual English/Spanish/Portuguese
Equal Employment Opportunity Statement
Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.

We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.