Technical Account Manager
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Sponsored projects devoted to develop new performance improvements features, together with presales site specific tayloring of the wind turbines are demanding many load calculations in order to cover the demand.
Engage in a dynamic and quick-growing industry that empowers tomorrow’s future by aiding us to support complex field corrections and maintenance dispositions for our fleet of SGRE wind turbines. The Customer Support Technical Engineer (TAM) will oversee coordinating “assigned” Customer’s technical issues for disposition through the engineering team. The engineer will also present status and resolution at customer business reviews and be the main focal point for the Operations team. A successful candidate demonstrates a good grasp of knowledge and principles of field of specialization and applications and should be able to articulate successful completion of assignments. A successful candidate must also be able to demonstrate how one applies knowledge of fundamental concepts, practices, and procedures of area of specialization. Additionally, the successful candidate is expected to support with other responsibilities in Customer Service Engineering team, like sales support activities, technical project management (for major cases).
Typically, 8+ years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
Responsibilities
- Lead Technical Coordination for assigned primary key customers. Coordinate technical discussions for remaining customers.
- Support the region operational engineering team by providing Feedback of customer relation.
- Prepare and assist to customer meetings (face to face or conference call, video) when requested and agreed to lead on priority topics.
- Escalate through the Support process and standard tools the customer issues that require resolution.
- Coordinate with other TAMs to share customer experience and issues (common issues, customer communications).
- Coordinate the immediate generation of customer technical responses to issues escalated to the second level when possible.
- Review and communicate to the commercial counterpart customer technical reports or scopes for quote.
- Coordinate with presales team within customer service engineering and help facilitate or support customer discussions on aftermarket projects.
- Ensure coordination and alignment on global issues. Align technical messages to be deliver to the customers. Regional technology, global technology, and software solutions (where applicable) are aligned with the same technical messages.
- Stay coordinated with the Global Technical Account Manager (where one is assigned to that account) on critical issues although initially were not so considered and provide feedback of experience available worldwide.
- Expected travel up to 10% to customer meetings and conferences.
Required Knowledge/Skills, Education, and Experience
Typically BS in electrical/mechanical/aerospace discipline. Advanced (Masters) degree MAY be substituted for experience, where applicable.
- 8+ years of wind engineering working experience – product development, engineering, service operational engineering.
- Customer management experience in some capacity (directly or in support role).
- Previous experience in cross functional and international teams.
- Have cross-disciplinary understanding of wind turbine sub-systems.
- Experience in technical / engineering support to customers.
- Ability to work and thrive independently and in a team environment.
- Excellent communication (written and verbal) and presentation proficiency.
- English & Spanish C1
Preferred Knowledge/Skills, Education, and Experience
- Project Management Professional Certification
Job Location
Mexico City, Mexico. Santiago, Chile
To learn more about Siemens Gamesa, check out these videos:
Empowering our people
https://www.siemensgamesa.com/sustainability/employees
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https://youtu.be/12Sm678tjuY
Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.
We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.