Service Operations Manager

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Siemens Gamesa

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Bucharest, Romania

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22 days ago

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.
Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of tomorrow and make a green footprint – join the team in creating a better future for us on our planet.
We focus on hiring the best people, wherever they may be in the world. We pride ourselves on the flexibility we offer to our employees and are committed to building a workforce that can grow with the company. Siemens Gamesa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
In our culture of trust, we focus on empowerment, diversity, and continuous learning. Valuing our people is what makes us one global team, with our colleagues’ safety at the heart of our organization.
How to contribute to our vision
We company is seeking a Service Manager to join our Central Eastern Europe leadership team with responsibility for Bulgaria and Romania with possible extension to other countries in service area. You will be responsible for providing inspired leadership for operations of one of our organizations businesses, which includes making key policy and strategic decisions, developing and implementing operational policies and procedures. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practice across all levels.
Some of the key areas we want you to be involved in include:
· Safety Leadership within hub · Responsible for the performance of HSE activities for Operations · New opportunity development
  • Customer satisfaction Process
  • Customer relationship Management
  • Management of client requests
  • Responsible for the application and fulfillment of the contract signed between SGRE and the client
  • Project profitability optimization
  • Sharing of status reporting with the client
  • Update Risk & opportunities / Perform Risk Assessment
  • Set up project infrastructure & site resources team (Supported by OPS Readiness Manager)
  • Create Operations Plan for activities
  • Service team supervision and development
  • Plan labor force for Service Operations
  • Create detail training plan for SE project team
  • Tracking of new Wind Farm during start-up
  • Plan the contractual requirements related to customer reporting
  • Customer interface for first level technical issues.
  • Technical KPI management
  • Escalation of operational issues
  • Risk mitigation and dispute resolution
  • Approval of work orders (in-house & external)
  • Internal reporting
  • Incident resolution
Process Improvement and Increased Facility Performance
  • Plan and approve vacations, permissions and absenteeism of personnel
  • Controlling the consumption of materials
  • Warehouse control (Optimization of consumption of materials)
What you need to make a difference
Passion for renewable energy and a sense for the importance to lead the change. We are also looking for…
  • Bachelor’s degree in engineering
  • Experience in Leadership, Project Management, Claim Management, Sales Management, Resource Management, Planning and Logistic
  • Required knowledge in SAP, MS Project, Primavera, Power BI
  • Required knowledge in Excel, Word, Power Point
  • Driving license B category
  • English (reading, writing, speaking and listening) – min C
In return of your commitment we offer you…
Become a part of our mission for sustainability: Clean energy for generations to come. We are a global team of diverse colleagues who share a passion for renewable energy and have a culture of trust and empowerment to make our own ideas a reality. We focus on personal and professional development to grow internally within our organization. Siemens Gamesa offers a wide variety of benefits such as employer-funded pension, attractive remuneration package (fixed) and local benefits such as company car, subsided lunch, employee discounts and more.
Empowering our people
How do you imagine the future?
Our global team is on the front line of tackling the climate crisis, reducing carbon emissions – the greatest challenge we face.
Please apply in English via the apply button
For further information regarding the recruitment process, please send the primary recruiter Aysegul Izgi, an email via
Please mention the Job ID in the email.
We kindly draw your attention to the fact that this email may NOT be used for sending applications or CVs for evaluation
Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.

We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.