Customer Service Support Supervisor

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Siemens Gamesa

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Bangkok, Thailand

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13 days ago

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.
Supervises all support activities for operational service delivery of one or multiple units.
  • Ensures adherence to defined guidelines, processes and procedures, and ensures achievement of agreed performance standards.
  • Supervises all support activities for operational service delivery of one or multiple units.
  • Ensures proper order management, in cooperation with clients.
  • Oversees customer orders from placement to delivery.
  • Contributes to and implements service guidelines.
  • Allocates resources and assigns tasks to the service and support operators.
  • Assigns, monitors, and reviews the progress and quality of assigned work.
  • Oversees operational processes, and leads employees in the team assigned.
Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.

We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.