Head of Reporting Performance + Insight
Head of Reporting, Performance & Insight
Location: Glasgow
Salary + benefits: £76,800 - £96,000pa + annual bonus (up to 30%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.
Closing Date: Thursday 7th May 2026.
Help us create a better future, quicker
At SP Energy Networks we’re powered by insight, obsessed with brilliant service, and committed to building high‑performance teams and we’re looking for a leader who shares that energy.
We’re now searching for a Head of Reporting, Performance & Insight, a pivotal senior leader and a key strategic partner to the Customer & Connections Director who will shape how customer, operational and regulatory insight comes together across our organisation. This is your opportunity to build a unified, future‑focused view of performance that drives smarter decisions, sharper action, and outstanding outcomes for the millions of customers we serve.
In this role, you’ll elevate insight into a true strategic asset: guiding senior leaders, influencing critical decisions, and helping position SPEN as the UK leader in customer service excellence. If you’re passionate about driving high performing teams, love customers and get excited about transforming data into real impact and seeing it through and want to play a defining role in the future of our Customer & Connections Directorate — this is your moment.
What You’ll Be Doing
You’ll lead the development of a single, data driven view of performance across our Customer Service Directorate—bringing together customer satisfaction, operational delivery, workforce insight and regulatory reporting.
You’ll act as a trusted advisor to senior leaders, using insight to shape strategy, deliver brilliant customer outcomes and drive operational efficiency. You’ll also lead storm response reporting, workforce and cost modelling and budget control, benchmarking activity and risk governance, ensuring SPEN remains resilient, compliant and customer focused when it matters most.
Through innovative reporting, clear storytelling and strong leadership, you’ll ensure insight is not just reported—but used to drive action.
What You’ll Bring
You’ll be a senior leader with extensive experience in performance reporting, analytics and insight within a complex organisation. You’ll be confident translating complex data into compelling narratives that influence decision-making at the highest level. You’ll be accountable for turning the insight into action and delivering the outcomes across our organisation and contract partners.
You’ll bring a strong understanding of customer experience, regulatory awareness, and the ability to lead cross functional teams through insight led change, combined with a passion for excellence and continuous improvement.
What’s in It For You
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
May-8-2026
Location: Glasgow
Salary + benefits: £76,800 - £96,000pa + annual bonus (up to 30%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.
Closing Date: Thursday 7th May 2026.
Help us create a better future, quicker
At SP Energy Networks we’re powered by insight, obsessed with brilliant service, and committed to building high‑performance teams and we’re looking for a leader who shares that energy.
We’re now searching for a Head of Reporting, Performance & Insight, a pivotal senior leader and a key strategic partner to the Customer & Connections Director who will shape how customer, operational and regulatory insight comes together across our organisation. This is your opportunity to build a unified, future‑focused view of performance that drives smarter decisions, sharper action, and outstanding outcomes for the millions of customers we serve.
In this role, you’ll elevate insight into a true strategic asset: guiding senior leaders, influencing critical decisions, and helping position SPEN as the UK leader in customer service excellence. If you’re passionate about driving high performing teams, love customers and get excited about transforming data into real impact and seeing it through and want to play a defining role in the future of our Customer & Connections Directorate — this is your moment.
What You’ll Be Doing
You’ll lead the development of a single, data driven view of performance across our Customer Service Directorate—bringing together customer satisfaction, operational delivery, workforce insight and regulatory reporting.
You’ll act as a trusted advisor to senior leaders, using insight to shape strategy, deliver brilliant customer outcomes and drive operational efficiency. You’ll also lead storm response reporting, workforce and cost modelling and budget control, benchmarking activity and risk governance, ensuring SPEN remains resilient, compliant and customer focused when it matters most.
Through innovative reporting, clear storytelling and strong leadership, you’ll ensure insight is not just reported—but used to drive action.
What You’ll Bring
You’ll be a senior leader with extensive experience in performance reporting, analytics and insight within a complex organisation. You’ll be confident translating complex data into compelling narratives that influence decision-making at the highest level. You’ll be accountable for turning the insight into action and delivering the outcomes across our organisation and contract partners.
You’ll bring a strong understanding of customer experience, regulatory awareness, and the ability to lead cross functional teams through insight led change, combined with a passion for excellence and continuous improvement.
What’s in It For You
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus, shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
May-8-2026