Head of Employee Engagement + Capability
Head of Employee Engagement & Capability
Location: Glasgow HQ or Prenton
Salary + benefits: £55,200 - £69,000pa + annual bonus (up to 15%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.
Closing Date: Thursday 7th May 2026
Help us create a better future, quicker
At SP Energy Networks, our people are central to delivering a safe, reliable electricity network for the communities we serve. We’re now looking for a Head of Employee Engagement & Capability to play a pivotal role in shaping how our Customer Service workforce is informed, engaged, supported and equipped for the future.
This is a senior leadership opportunity to influence culture, capability and performance at scale—embedding engagement, wellbeing and skills at the heart of how Customer Service operates.
What You’ll Be Doing
You’ll lead the Communication, Working Life and Wellbeing Programme across our Customer Service Directorate, ensuring employees are connected to SPEN’s purpose, confident through change, and supported to perform at their best. You’ll shape clear, engaging internal communications that bring our strategy to life, using storytelling to build pride, trust and understanding.
Alongside this, you’ll own the governance of skills and training across the Directorate—designing accreditation structures, capability frameworks and training governance that support workforce development, succession planning and future capability needs.
You’ll champion employee voice, work closely with senior leaders to embed engagement into business planning, and use insight and data to continually improve the employee experience—balancing wellbeing with a strong, high-performance culture.
What You’ll Bring
You’ll be an experienced leader in employee engagement, internal communications or organisational development, with a proven track record of leading largescale engagement and capability programmes in complex environments. You’ll bring strong influencing skills, a passion for people centred leadership, and the ability to translate strategy into meaningful employee experiences.
You’ll also bring experience of skills governance, accreditation frameworks and workforce capability planning—alongside the confidence to challenge, innovate and lead cultural change.
What’s in It For You
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
May-8-2026
Location: Glasgow HQ or Prenton
Salary + benefits: £55,200 - £69,000pa + annual bonus (up to 15%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.
Closing Date: Thursday 7th May 2026
Help us create a better future, quicker
At SP Energy Networks, our people are central to delivering a safe, reliable electricity network for the communities we serve. We’re now looking for a Head of Employee Engagement & Capability to play a pivotal role in shaping how our Customer Service workforce is informed, engaged, supported and equipped for the future.
This is a senior leadership opportunity to influence culture, capability and performance at scale—embedding engagement, wellbeing and skills at the heart of how Customer Service operates.
What You’ll Be Doing
You’ll lead the Communication, Working Life and Wellbeing Programme across our Customer Service Directorate, ensuring employees are connected to SPEN’s purpose, confident through change, and supported to perform at their best. You’ll shape clear, engaging internal communications that bring our strategy to life, using storytelling to build pride, trust and understanding.
Alongside this, you’ll own the governance of skills and training across the Directorate—designing accreditation structures, capability frameworks and training governance that support workforce development, succession planning and future capability needs.
You’ll champion employee voice, work closely with senior leaders to embed engagement into business planning, and use insight and data to continually improve the employee experience—balancing wellbeing with a strong, high-performance culture.
What You’ll Bring
You’ll be an experienced leader in employee engagement, internal communications or organisational development, with a proven track record of leading largescale engagement and capability programmes in complex environments. You’ll bring strong influencing skills, a passion for people centred leadership, and the ability to translate strategy into meaningful employee experiences.
You’ll also bring experience of skills governance, accreditation frameworks and workforce capability planning—alongside the confidence to challenge, innovate and lead cultural change.
What’s in It For You
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
May-8-2026