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Company Description

Scarf, established in 1985, is a charity and social enterprise dedicated to providing free and impartial energy-saving advice for 40 years. We help people reduce their fuel bills and carbon emissions through various channels, including phone, online, and face-to-face consultations. Our services cover grants and funding, home energy efficiency improvements, fuel debt, billing, and more. We operate numerous contracts across the North-East, collaborating closely with local and national governments and other third-sector organizations to support those in need. Scarf also delivers the Home Energy Scotland service in the North-East, funded by the Scottish Government and managed by the Energy Saving Trust, making a significant impact on people’s lives.


Role Description

Scarf is seeking Home Energy Scotland – Team Leader to support and lead the team who provide essential advice services across the North-East region, including Moray, Aberdeenshire, Aberdeen City, Angus, Dundee City, and Perth and Kinross.

You will be leading a team, who offer free and impartial advice on energy efficiency, grants and funding, renewable energy, via phone or digital channels, as well as other aspects of our service, such as support for households undertaking a renewable journey, households needing additional support or local community groups or employers. A key focus is on addressing fuel poverty, helping households reduce energy bills, make homes warmer, and support climate change efforts. Teams can cover all aspects of our service – and as part of a wider management team support the delivery of all aspects of the Home Energy Scotland contract in the North-East


Scarf prides itself on delivering high-quality advice and world-class service in energy efficiency, behavioural change, renewable technologies, sustainable transport, and water. Comprehensive training, including City & Guilds Energy Awareness and an SQA-accredited qualification, will be provided as well as joined a wider management team supported by the Facilitation Team.


The role offers a hybrid working approach, with options to work from home or offices in Dundee or Aberdeen, and occasional in-office attendance as needed.


Candidates must reside in or close to one of the six local authorities.


Does this sound like an opportunity you’d be interested in?


Duties and responsibilities

Here are the key duties and responsibilities for the Home Energy Scotland – Team Leader role at Scarf:

  • Manage the delivery within the advice centre and motivate staff working hybrid across the North-East
  • Manage a range of key performance indicators as well as call and compliance quality to ensure all services are offered.
  • People Management ensuring line management, delivery of monthly and annual reviews plus performance management if required
  • Stakeholder meetings with partner organisations and Energy Saving Trust where appropriate and as required.

Does this align with what you were looking for? If you need any more details or have other questions, feel free to ask!

 

Skills and qualifications

Here are the key skills and qualifications for the Home Energy Scotland – Team Leader role at Scarf:

  • Experience in leading a team or supporting team manager.
  • Experience with technology and the ability to work and manage remotely.
  • Previous reporting and strong administration skills
  • Driving licence

 

Requirements

  • You will be a people manager with a motivational and coaching style that will inspire the team and individuals to perform to their full potential
  • You will support the delivery of the Home Energy Scotland service across the North-East as well as engaging with other areas across Scotland
  • You will drive delivery of exceptional customer service, developing effective processes to support the team to advice a large volume of customers via a range of channels.
  • You will have a curiosity to analyse outcomes to deliver continuous improvement, informing our direction as we strive to support our customers with a wide range of services.