Operations Associate
? We’re Hiring: Operations Associate (Solar Energy | Fully Remote)
20,000 - 26,000 ZAR
We’re hiring on behalf of our client — a fast-growing UK-based solar company helping households transition to clean energy with confidence. From roof assessments ? and remote surveys through to installation coordination and aftercare, their mission is simple: make solar energy transparent, affordable, and stress-free.
✨ As the Operations Associate, you’ll sit at the centre of the installation journey — coordinating customers, installers, scaffolders, and suppliers to ensure every project runs smoothly from start to finish. This is a fast-paced operational role where your ability to solve problems quickly, stay organised under pressure, and keep installs moving will directly impact customer experience and company growth.
What You’ll Do
- Own the installation journey from survey through to completion
- Attend remote E-Surveys with customers and electricians
- Coordinate installers, scaffolders, suppliers, and customers to keep projects progressing smoothly
- Order and verify installation kits based on platform-generated designs ?
- Solve on-the-day installation issues quickly and effectively
- Coordinate scaffolding by sourcing and booking the best available options
- Keep operations flowing without constant senior team intervention
- Support final invoice, installation, and paperwork checks ✅
- Review installation photos and chase outstanding documentation
- Ensure customers receive a smooth, professional, 5-star experience ⭐
- Balance customer satisfaction while maintaining operational efficiency and margin
What You’ll Bring
Must-haves
- Strong problem-solving ability — you stay calm under pressure
- Highly organised with strong attention to detail
- Fast-moving and proactive mindset ⚡
- Clear, confident communication skills
- Customer-focused approach with strong relationship management
- Ability to learn technical solar knowledge quickly
- Resourceful, intelligent, and solutions-driven
Nice-to-haves
- Experience in solar, construction, technical operations, or project coordination
- Negotiation experience with suppliers or contractors
- Experience troubleshooting operational issues under time pressure
- Familiarity with operational systems or CRM tools
Most importantly: you take ownership and make things happen.
A Typical Day
- Start the morning resolving live installer issues and site challenges ?
- Review upcoming installs, surveys, and operational priorities
- Order and check installation kits
- Coordinate scaffolders and compare supplier options
- Join remote customer surveys and prepare next operational steps
- Support invoice and installation checks
- End the day reviewing install photos and closing out completed jobs
Why This Role Matters
? Mission-driven work — helping more households transition to clean energy
? High impact — your work directly affects installation success and customer experience
? Real ownership — you become the operational engine behind smooth installs
? Technical growth — build deep knowledge of solar hardware and installation operations
? Fully remote — autonomy, trust, and outcome-driven work
? Long-term development — strong growth runway within technical operations
Why You’ll Love It
- Fast-paced environment with real responsibility
- Exposure to technical operations and renewable energy
- A supportive team that values initiative and problem-solving
- No two days look the same — constant variety and challenge
- The opportunity to help scale a high-growth renewable energy business
? If you’re organised, thrive under pressure, and love solving operational problems in real time, we’d love to hear from you.
What is the Process?
- Apply – Submit your application through the Scaled platform
- Video Screening – If shortlisted, you’ll complete a video profile on the Scaled platform (CHECK YOUR SPAM FOR THE INVITE)
- Interview – Interview directly with the client