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Date Posted: 10/23/2025

Hiring Organization: Rose International

Position Number: 490429

Industry: Automotive

Job Title: IT System Specialist

Job Location: Jeffersonville, OH, USA, 43128

Work Model: Onsite

Employment Type: Permanent

FT/PT: Full-Time

Must Have Skills/Attributes: Help Desk, Korean - Bilingual, Technical Support, Ticketing Systems, Troubleshooting

Experience Desired: Desktop Support/Help Desk Support (1-5 yrs)

Required Minimum Education: Bachelor's Degree

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

**C2C is not available**

Job Description

The LGES–HONDA Joint Venture, located in Jeffersonville, Ohio, is bringing the power! A transformation is happening within the auto industry, and we are leading the way. We develop and manufacture large lithium-ion polymer batteries and packs of the highest quality for electric vehicle (EV) and energy storage applications.

Established in 2023, the LGES–HONDA Joint Venture is passionate about developing and maintaining a culture where our associates and customers understand their value and worth. We are making a positive impact, and we want you to be a part of it!

Summary:

L-H Battery is actively seeking an experienced, talented, and self-motivated IT Manufacturing Systems Specialist to support our line of Manufacturing Execution Software (MES). Our Software Systems Specialist is a courteous business professional who is interested in maintaining a high standard of service to our customers worldwide.

The IT Manufacturing Systems Specialist will receive extensive training in all L-H Battery applications supported. The position performs duties that require discretion and the ability to exercise sound judgment in their daily role

Responsibilities :

• Develop a working knowledge of the L-H Battery systems products and apply learned skill sets while supporting L-H Battery customers

• Serve as the first point of contact for customers, handling support requests and system-related questions over the phone and by email

• Create and manage tickets in our ticketing system and reply within the guidelines of the L-H Battery service level agreement (SLA)

• Troubleshoot complex issues within Microsoft Operating Systems and the L-H Battery products while maintaining detailed documentation of the progress through completion

• Demonstrate strong customer relationship skills. Must have the ability to work with all levels of technical expertise

• Detect issues, make reports, inform team members, and appropriate parties so that corrective actions can be taken

• Work closely and collaborate with the Production teams, Quality team, and the Engineering team during software release cycles

Education/Experience:

• A bachelor's Degree in Information Technology or in a related field is preferred

• Basic SQL database and SQL querying experience

• 0-3+ years in previous customer service/support (Desktop Support, Help Desk Support, Customer support)

• SAP ERP Base SCM/Manufacturing/Purchasing/Logistics related IT operation experience is a plus

• Experience in Manufacturing

Knowledge/Skills:

• Microsoft Office Suite knowledge

• Basic Network and IT understanding

• Excellent problem-solving/troubleshooting skills

• Ability to quickly learn and comprehend ever-changing technology

• Ability to occasionally work extended hours to meet project deadlines

• Excellent verbal and written communication skills

• Flexibility with scheduling to cover support for all North American regions

• Experience performing process innovation

• Self-directed and able to work in a diverse workforce

• Participate in remote meetings with LG Energy solution Teams as needed

• Bilingual skills, writing and speaking, in English and Korean

• Additional requirements:

• Comply with company Personal Protective Equipment (PPE) requirements

• Able to work in both office and manufacturing environments

• Prompt and regular attendance within our onsite operations

• Flexibility to work adjusted shifts as necessary

Are you ready to join us in our journey toward a better world? Start your future with us, where we are building tomorrow, together. Welcome to The LGES - HONDA Joint Venture!

What differentiates the LGES-HONDA Joint Venture and makes us an employer of choice?

Total Rewards:

• Competitive base salary

• Paid time off, including vacation & paid holidays

• Ability to earn compensatory time off

• Industry-leading benefit plans (Medical, Dental, Vision, Rx)

• Shift premium (when assigned)

• 401K plan with company match

• Relocation assistance (if eligible)

Career Growth:

• Advancement opportunities

• Education reimbursement for continued learning

• Training and development programs

Additional Offerings:

• On-Site cafeteria

• On-Site recreational area

• On-Site wellness area

• Clean, climate-controlled environment

LGES-Honda Joint Venture, L-H Battery Company, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.