About Us:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary:
We are seeking a highly motivated and versatile Solutions Engineer to join our Digital Workplace & Solutions team, focusing on our enterprise search and AI applications. This role will focus on development of custom features for our Enterprise Search application, Glean. The role will bridge the gap between our admins and internal business users, ensuring successful adoption and utilization of our cutting-edge technologies. You will leverage your strong technical background in development and integration to understand complex systems, while also possessing excellent communication and training skills to empower our users.


As a Solutions Engineer, you will be a key contributor to the success of our enterprise search and AI initiatives, acting as a technical consultant, trainer, and problem solver. You will be responsible for designing, building, and optimizing our Enterprise Search solution, while also understanding user needs, translating them into actionable solutions, and providing ongoing technical support and guidance.


This position can be located at any of our Rivian locations and report to our Manager, Productivity Apps & Intranet
Responsibilities:

  • Develop and deploy AI-powered search systems: This includes utilizing technologies like natural language processing (NLP), machine learning (ML), and deep learning to understand user intent, extract meaningful insights from data, and deliver accurate search results. Develop a deep understanding of our enterprise search and AI platforms, including their architecture, functionalities, and APIs.

  • Optimize search algorithms: Continuously improve search algorithms' accuracy, efficiency, and scalability to handle large volumes of data and complex search queries.

  • Integrate with diverse data sources: Connect the search system with various data sources across the organization, including databases, document repositories, cloud storage, and enterprise applications.

  • Personalize search experiences: Tailor search results based on user roles, preferences, prompts, and past interactions to provide a more relevant and engaging experience.

  • Ensure data security and privacy: Implement robust security measures to protect sensitive information and comply with data privacy regulations.

  • Build custom generative AI solutions: Create custom generative AI apps and agents securely and at scale on the Glean platform

  • Stay up-to-date with AI advancements: Continuously research and evaluate new AI technologies and techniques to enhance the search system's capabilities.

  • Support End Users: Troubleshoot and resolve technical issues related to search and AI applications.

  • User Enablement & Training: Conduct "Train the Trainer" sessions and workshops to empower internal business users to utilize our search and AI tools effectively. Host prompt-a-thons, office hours and provide personalized support to address user questions and challenges. Develop and maintain user training materials, including tutorials, FAQs, and knowledge base articles. Communicate complex technical concepts to non-technical audiences in a clear and concise manner. Gather user feedback and translate it into actionable insights for product development and training improvements.

  • Solution Design & Implementation: Collaborate with business users to understand their specific needs and requirements related to search and AI. Design and implement customized solutions to address user challenges and optimize search and AI. Assist in the development of use cases and best practices for leveraging our search and AI applications.


Qualifications:
  • 3-5+ years of experience in enterprise search engineering.
  • Strong hands-on experience with Glean, including indexing, query processing, and search optimization.
  • Proficiency in at least one programming language (e.g., Python, Java, Go).
  • Experience with AI/ML techniques for search, such as natural language processing (NLP), information retrieval, and ranking algorithms.
  • Familiarity with various data storage and processing technologies (e.g., databases, cloud storage, data pipelines).
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration skills (ability to host training sessions, add input to status reports, optimize analytics dashboards, etc.)
Pay Disclosure:
Salary Range/Hourly Rate for California Based Applicants: $117,200 - $146,500 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range/Hourly Rate for Illinois Based Applicants: $98,500 - $123,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.
Company Statements:

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.