IT Operations Analyst
About Us:
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary:
As IT Operations Analyst, you will manage the lifecycle of IT assets — with a focus on software licensing and compliance — while also supporting broader IT operations. You’ll partner with IT, Finance, Procurement, and Security to maximize value from IT investments, reduce risk, and keep operations reliable. A key part of your role will be to define, implement, and maintain license management automations, while also contributing to monitoring, troubleshooting, and operational reporting.
This is a chance to shape RV Tech’s IT operations and asset management practices during a pivotal growth phase. You’ll play a key role in optimizing software spend, strengthening compliance, supporting hardware governance, and ensuring day-to-day IT reliability. If you’re detail-oriented, process-driven, and excited by the mix of operations, asset management, and automation, this role is for you.
Responsibilities:
Benefits Summary: Rivian and Volkswagen Group Technologies provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Company Statements:
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
RV Tech Enterprise IT is scaling rapidly across sites, cloud, and remote work. With this growth, we need strong IT operations discipline to ensure systems, assets, and licenses are tracked, compliant, and cost-efficient. We’re looking for an IT Operations Analyst to combine software and hardware asset management with day-to-day operational support, automation, and reporting.
As IT Operations Analyst, you will manage the lifecycle of IT assets — with a focus on software licensing and compliance — while also supporting broader IT operations. You’ll partner with IT, Finance, Procurement, and Security to maximize value from IT investments, reduce risk, and keep operations reliable. A key part of your role will be to define, implement, and maintain license management automations, while also contributing to monitoring, troubleshooting, and operational reporting.
This is a chance to shape RV Tech’s IT operations and asset management practices during a pivotal growth phase. You’ll play a key role in optimizing software spend, strengthening compliance, supporting hardware governance, and ensuring day-to-day IT reliability. If you’re detail-oriented, process-driven, and excited by the mix of operations, asset management, and automation, this role is for you.
Responsibilities:
- Manage the software asset lifecycle: procurement, entitlement tracking, renewals, optimization, and retirement.
- Support hardware lifecycle management: procurement, inventory, refresh cycles, and disposals.
- Define, implement, and maintain license management automations in ITAM/SAM tools.
- Maintain accurate records in ITAM/SAM platforms (e.g., ServiceNow SAM Pro, Flexera, SNOW, Intune, JAMF).
- Partner with Procurement and Finance on contracts, renewals, and cost optimization.
- Ensure software license compliance and support audits.
- Monitor IT systems and assets for availability, performance, and compliance.
- Troubleshoot operational issues and coordinate with IT teams to resolve them.
- Generate dashboards and reports on software compliance, hardware inventory, operational health, and spend.
- Contribute to IT process improvements and operational governance.
- Bachelor’s degree in IT, Engineering, or related field.
- 3–5 years of experience in IT operations, IT asset management, or software asset management.
- Knowledge of both software licensing models (subscription, SaaS, enterprise agreements) and hardware lifecycle management.
- Hands-on experience with ITAM/SAM platforms (ServiceNow SAM Pro, Flexera, SNOW, Intune, SCCM, or equivalent).
- Strong analytical skills, including experience with reporting and metrics.
- Familiarity with automation (e.g., scripting, workflows, integrations) for IT or asset management.
- Understanding of ITIL and ITSM practices (incident, change, CMDB).
- Strong communication skills, able to work with technical teams, vendors, and leadership.
Salary Range/Hourly Rate for Palo Alto, California Based Applicants: $94,000 - $118,600 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian and Volkswagen Group Technologies provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.