Associate Experience Manager
About Us:
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary:
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Company Statements:
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
As an Associate Experience Manager, based at our East Coast HQ in Atlanta, you're the living embodiment of our brand. You'll foster the deep connection between our electric adventure vehicles and our passionate community across the region, executing intuitive, innovative, and memorable moments that resonate with the spirit of exploration and sustainability. This role sits at the intersection of sales, elevated hospitality, and brand advocacy, requiring an individual with a profound passion for people, education, adventure, and the end-to-end Rivian customer journey.
We're looking for dynamic individuals who can anticipate the unique needs of an adventurous customer base, navigate complex situations with agile problem-solving, and consistently exceed expectations with a customer-first approach. Success in this role hinges on a deep understanding of Rivian's mission to "Keep the World Adventurous Forever," a proven track record of achieving ambitious targets, and a sophisticated understanding of how to seamlessly integrate sales objectives with unparalleled hospitality to cultivate lasting community relationships and drive the adoption of electric adventure vehicles.
Responsibilities:- Lead and develop the team: Manage and mentor a team of Engagement Specialists, overseeing all people operations including scheduling, training, and performance management to build a high-performing team.
- Manage facility operations and budget: Act as the on-site business manager, responsible for the facility's day-to-day operations, budget, and all supply ordering. Ensure the space runs efficiently, maintains brand standards, and presents a consistently exceptional customer experience.
- Serve as a brand ambassador and leader: Warmly greet and act as the primary point of contact for senior internal leaders, external partners, vendors, and VIP guests. Represent the brand's mission and values in all public-facing interactions.
- Lead strategic initiatives: Collaborate with East Coast field teams, retail leadership, and central business units on strategic projects. You will also identify and drive initiatives that improve operational workflows and customer experience.
- Drive community engagement and partnerships: Actively engage with the local community to gather insights, build strategic partnerships with local organizations and influencers, and advocate for regional customer needs.
- Plan and execute events: Manage all local event logistics, including product staging of vehicles and displays, pop-ups, and activations to deliver immersive brand experiences.
- Drive sales and marketing efforts: Partner with marketing and sales teams to launch demand generation campaigns, including test drives and product showcases. You'll utilize CRM tools like Salesforce to track customer interactions, manage lead pipelines, and drive conversions.
- Oversee merchandise and inventory: Facilitate merchandise sales, manage inventory, and execute timely restocks to ensure product availability and optimal presentation.
- Serve as a subject matter expert: Act as the primary source of knowledge on our vehicles, technology platforms, and manufacturing strategies for both customers and your team.
- Preferred 5+ years of progressive customer-facing experience, including at least 3 years in a supervisory or leadership role. Ideal candidates will have a background in field marketing, high-volume sales, experiential education, or upscale hospitality, particularly within the automotive, technology, or outdoor adventure industries.
- This role is based at our East Coast HQ in Atlanta, GA. You'll need the ability to work a flexible schedule, including evenings, weekends, and holidays, and to travel as required for market launches, events, and operational support.
- Advanced proficiency with CRM (e.g., Salesforce) and POS platforms, with a proven ability to leverage data for data-driven decision-making and enhanced customer engagement.
- A strong passion for electric vehicles, sustainable living, and outdoor adventure, aligning with Rivian's core mission and values, coupled with the ability to comfortably operate and conduct demonstrations of large, high-performance electric vehicles.
- Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
- Strong communication and collaboration skills (written and verbal)
- Ability to work effectively both in a team and independently
- Maintain a positive, upbeat and can-do attitude at all time
Salary Range/Hourly Rate for Atlanta Based Applicants: $64,700 - $80,900 per year (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.