Regional Service Manager II

Regional Service Manager II

Industry: Commercial HVAC & Hydronic Systems
Location: Remote — Anywhere in the U.S. within 1 hour of a major airport
Travel: Extensive national travel, Monday–Friday most weeks
Reports To: National Technical Service Leader

Position Overview

A leading manufacturer of high-efficiency commercial HVAC and hydronic solutions is seeking a Regional Service Manager II to support advanced heat pump, refrigeration, and decarbonization-focused technologies. This role serves as a technical authority and field escalation resource, supporting customers, internal service teams, and emerging product platforms across North America.

The ideal candidate is a deeply hands-on technical professional with strong field judgment, able to operate independently while applying direction to complex, real-world service environments. This position carries no direct reports and plays a critical role in system performance, customer confidence, and technical knowledge transfer.

Key Responsibilities

• Serve as a technical subject-matter expert for commercial heat pump systems, refrigeration cycles, and low-carbon HVAC technologies
• Support system start-ups, commissioning, and advanced troubleshooting of commercial HVAC and hydronic equipment
• Deliver owner and customer training during start-ups and site visits, clearly explaining system operation and best practices
• Act as a technical escalation point for regional field service teams, with a primary focus on heat pump and refrigeration-related issues
• Troubleshoot and support systems utilizing building automation and communication protocols, including:
• • BACnet
  • Modbus
  • Anybus
• Apply a strong working knowledge of electrical fundamentals related to commercial HVAC equipment
• Support new product introductions and emerging technologies tied to energy efficiency and decarbonization initiatives
• Manage customer interactions professionally while representing high technical and service standards
• Handle inbound technical calls while traveling, when safe to do so
• Maintain organized schedules, documentation, and follow-up actions
• Coordinate personal travel arrangements and submit expense reports per company policy

Required Qualifications

• Strong technical background in commercial HVAC systems, with emphasis on:
• • Heat pumps
  • Refrigeration loops and refrigeration cycle fundamentals
• Hands-on experience with building automation and communication protocols:
• • BACnet
  • Modbus
  • Anybus
• Solid understanding of electrical principles related to HVAC equipment
• Experience supporting field start-ups, commissioning, and owner training
• Ability to work independently, manage time effectively, and adapt technical guidance to varied field conditions
• Strong communication skills with the ability to translate complex technical concepts to customers and internal teams
• Comfort with extensive travel and a field-based, customer-facing role

Preferred Qualifications

• Commercial HVAC service, field engineering, or technical support background
• Experience supporting new or emerging HVAC technologies, particularly those tied to energy efficiency or decarbonization
• Prior experience serving as a technical escalation resource or subject-matter expert
• Familiarity with hydronic systems and boiler/heat pump integration

Compensation & Benefits

This position offers a competitive base salary, incentive opportunities, and a comprehensive benefits package that typically includes:

• Medical, dental, and vision insurance with multiple plan options
• 401(k) retirement plan with company matching contribution
• Paid time off (PTO) including vacation, sick time, and company holidays
• Company-paid life insurance and short- and long-term disability coverage
• Employee assistance program (EAP) and wellness resources
• Tuition reimbursement and ongoing technical training opportunities
• Company-paid travel expenses with reimbursement on a regular pay cycle
• Career development and advancement opportunities within a stable, well-established organization

What This Role Offers

• Exposure to next-generation HVAC and heat pump technologies
• High level of autonomy in a technically respected role
• National project exposure with complex, high-impact systems
• Strong technical leadership support without direct people management responsibilities
• Long-term stability with an industry-leading manufacturer