Landowner Qualification Coordinator

The organization focuses on unlocking the potential of family forests as a climate solution, assisting landowners in managing their land and improving forest health. Through its carbon program, the organization expands access to the voluntary carbon market for family forest owners, producing high-quality forest carbon credits to aid companies in reaching net zero goals. The strategic aim is to enable family forests to capture and store one billion tonnes of carbon by 2050. The organization collaborates with conservation partners, corporations, and policymakers to provide financial and technical support for sustainable forest management and to combat climate change.

Responsibilities:

• Manage high volumes of scheduled and outbound calls to verify eligibility and provide program guidance.

• Respond to voicemails and high-volume inboxes within required timeframes with professional follow-up.

• Use established scripts and quality standards to ensure consistent communication and documentation.

• Maintain accurate records and call metrics in CRM and HubSpot systems.

• Manage a high-traffic meeting calendar for efficient scheduling.

• Communicate courteously and professionally with landowners and internal stakeholders.

• Educate landowners on program eligibility requirements and benefits.

• Evaluate applicant data and documentation to determine eligibility based on criteria.

• Collect, review, and validate ownership details, acreage, and land-use history; ensure complete and accurate records.

• Identify and resolve discrepancies or missing information.

• Use mapping tools (e.g., Google Earth, GIS platforms) to locate parcels and verify details.

• Review and process landowner appeals or disputes following established procedures.

• Investigate cases by reviewing documentation, referencing guidelines, and coordinating with teams.

• Submit appeal requests to forestry reviewers and communicate clear written outcomes.

• Escalate complex or sensitive issues to supervisors as needed.

• Provide empathetic, respectful customer service while upholding program policies and integrity.

• Protect confidential applicant and property information.

• Contribute to a positive, collaborative team environment through effective communication.

Requirements:

• Minimum 2 years of experience handling high call volumes, eligibility screening, or phone-based customer service.

• Proficient in Microsoft Office Suite, CRM systems, HubSpot, and online mapping tools preferred.

• Associate’s or Bachelor’s degree in Communications, Business, Conservation, or Environmental Science preferred, or experience in environmental programs, agriculture, land management, or carbon sectors.

• Strong initiative, self-starter with tenacity, resilience, and high energy.

• Comfortable working in an ever-changing environment.

• Time management skills with the ability to prioritize and manage multiple tasks.

• Comfortable working remotely.

• Strong interpersonal skills to interact with diverse constituencies including landowners, co-workers, foresters, and the public.

• Excellent organizational, verbal, and written communication skills with attention to detail and data entry accuracy.

• Ability to work independently and as part of a team.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.