Senior Manager, Business Architecture

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Position summary:
The Technology department is responsible for the Development, Realization and Implementation of the strategic Digital Product Roadmap for Rainforest Alliance (including all supporting Technology processes), for all Global Business Initiatives and Assurance programs. “Information Office” is one of the four teams under Technology Department.

It’s responsible for planning and leading implementation of leading technology ecosystem that will enable achievement of the 2030 strategy. Ensure alignment of technology investment and initiatives with the business goals, requirements and expectations and ensure optimal utilization of investments in technology and delivery of services by the technology vendors across the organization.

Within the Information Office is “Business Architecture” team. This team is responsible for ensuring business strategies, goals and objective are translated into optimal business process for automation. The team is also responsible for ensuring user requirements are clearly communicated through leading practices such as user personnas to describe end users of the applications, user stories and customer journeys.

The Manager, Business Architecture will be responsible for all KPIs for Business Architecture team. The Manager will implement best practices in identification, analysis and documentation of enterprise-wide business capabilities and process. You will be responsible for implementation and maintenance of BPMN solution and leading all resources delivering on the business processes optimization. You will also be responsible for translation of business strategies and goals into business capabilities for systems design and development. The manager is expected to work closely with the technical architects team to ensure solutions are: agile, developed in a manner that allows reuse, future-proof, effective on data management, etc.


  • Collaborate with Product Managers/Owners to drive innovation in customer touchpoints, new ways of competing and new revenue streams where possible.

  • Own business process architecture and business information model architectures.

  • Define and implement leading process classification framework for RA covering and operational processes.

  • Work with business to identify business processes, process relationships, roles and responsibilities.

  • Identify and manage business processes improvement Initiatives across the entire organization based on leading frameworks such as Lean Six Sigma, Value Streams Analysis, Kaizen, etc

  • Build and evaluate business cases and support the prioritization of new initiatives in consultation with the Director Information Office and others in the Data and Technology Function.

  • Collaborate with Technology architecture lead to assure that the technology strategic plan is aligned to business needs

  • Ensure business requirements are clearly articulated to the technology team. This is through tools/concepts such as: user stories, user journeys, personnas, etc.

  • Provide input to shape the Business Strategy that is digitally enabled and technology enabled

  • Proactively identify opportunities for increased operational and business efficiencies

  • Provide input into the technology portfolio and the prioritization process

  • Provide input for Technology Investment decisions at which senior Business and technology stakeholders review the portfolio and make funding decisions

  • Provide a lead point of contact within technology for the relevant Technology Business Partner to support them in prioritizing and shaping the change portfolio for the business

  • Accountable for the management of the portfolio of projects for the relevant business area

  • Promote business sponsorship and engagement throughout the project delivery lifecycle

  • Supports the implementation of an innovation program at enterprise level

  • Lead development and adoption of leading UX practices and tools

  • Oversee optimization of Salesforce and the business processes implemented in it.


  • Bachelor degree in technology or business field such as Computer Science, Software Engineering, Business Administration/Commerce/Finance, etc

  • Demonstrated ability (10 year’s) in software solutions/applications development/implementation

  • Qualification/knowledge in leading systems development frameworks such as PMP, Agile, Scrum, etc

  • Experience in business process analysis and modelling

  • Experience using process modelling tools like ARIS, BIC, etc

  • Experience value stream mapping and lean analysis

  • Relevant certification in business process analysis and modelling

Job level:

Deadline: 11 February 2024

Notes: Only candidates authorized to work in the Netherlands will be considered.

If you have any questions about the job vacancy, please contact the HR department:


The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. To achieve our mission, we partner with diverse allies around the world to drive positive change across global supply chains and in many of our most critically important natural landscapes.

Our alliance spans 70 countries and includes farmers and forest communities, companies, governments, civil society, and millions of individuals. Together we work to protect forests and biodiversity, take action on climate, and promote the rights and improve the livelihoods of rural people.

As an international nonprofit organization with more than 30 years of experience in sustainability transformation, we understand that the social and economic well-being of rural communities is tightly connected to ecosystem health. This knowledge has shaped our rigorous programs to advance sustainable land-use and commodity production.

At the Rainforest Alliance we combat climate change, protect forests and biodiversity, promote human rights, and improve livelihoods. The enormity of the social and environmental challenges we are facing requires working together in a broad alliance. This is why we bring farmers, forest communities, companies, and consumers together to change the way the world produces, sources, and consumes.

To protect nature and improve lives it’s becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.

Our growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability, and any other protected group.