Senior Associate, Key Account Management (Coffee, Sweden)

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Rainforest Alliance

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Amsterdam, Netherlands

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POSITION SUMMARY:

At the Rainforest Alliance we are looking for a highly motivated Senior Associate Key Accounts who is eager to grow their account management skills and expand their horizons by joining the Rainforest Alliance. The senior associate can make an impact by ensuring the Rainforest Alliance continues to be the alliance partner of choice for companies to invest in net-positive impact in their supply chains. This role will maintain and activate relationships with existing accounts with pro-active outreach and responding to customer needs.


Rainforest Alliance has recently set its ambitious 2023-2030 strategy to further strengthen our organizational impact. We want to activate market push/pull, producer impact, investment mobilization and citizen activation to create value with speed and scale and accelerate our mission. The Key Account Management team will strengthen our position as a trusted and highly valued partner for our key accounts.


The Key Account Management team is led by the Lead Key Account Management, reporting into the Senior Director Corporate Engagement Partnerships.

RESPONSIBILITIES:

  • Develop trusted relationships as single point of contact for selected portfolio of key accounts;

  • Manage 5-6 accounts in Sweden – with support from key account managers and team lead key account management, create account playbook strategy (as guided by Revenue Ops) and tactics to manage the relationships and look for, and secure, opportunities for growth;

  • Per direction from the Team Lead Key Account Management, set and work towards the sales strategy for the assigned key accounts, developing account plans and seeking opportunities to advance the accounts commitments with Rainforest Alliance;

  • Act as Rainforest Alliance representative for account queries and resolve these maximizing internal expertise;

  • Set clear objectives for account interactions; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation;

  • With guidance from the Team Lead Key Account Management, coordinate contractual terms and close deals that meet the customer's mid- to long-term needs, working closely with legal and compliance;

  • Responsible to track implementation of offering at customer to ensure needs are met and use feedback from customers and internal processes to continuously improve our account management program, offerings and internal processes;

  • Help build comms marketing campaign to bring new products or services to accounts that best meet the customer's needs;

  • Measure progress against performance metrics set by the team. Use feedback from customers and internal processes to continuously improve our account management program;

  • Develop a subject matter expertise (“deep spike”) with support from the strategic and key account management team and in alignment with Rainforest Alliance’s strategy and business needs;

  • ‘Shadowing' of strategic account manager prospecting;

  • Work collaboratively with other departments (e.g. global programs, marketing comms) to best serve our customers;

  • Follow policies and procedures, e.g. customer relationship management system;

  • Adapt to changing market conditions, customer needs, and competitive threats;

  • Other duties as assigned.


QUALIFICATIONS:

  • Master or Bachelor’s degree in business administration, economy, natural sciences, or another relevant international development discipline;

  • Proven experience (4-6 years) with sales in B2B environment at mid level, relationship building, corporate affairs, customer success or marketing;

  • Experience in nurturing and developing accounts, stakeholder management and representing an organization in a multi-stakeholder environment;

  • Strong interpersonal skills with track record of achieving results through influencing without authority;

  • Knowledge of the corporate ESG investment space is a plus;

  • Knowledge and understanding of voluntary certification programs;

  • Key competencies: eye for business, negotiation, persuasion, adaptability, critical and reflective thinking, public speaking, resourcefulness, relationship builder based on trust, empathy and openness, and strong organizational skills to lead multiple priorities in a time critical manner;

  • Experience with CRM software and account management systems;

  • Excellent writing, editing and verbal communication skills, written and verbal proficiency in English is required and Swedish is preferred;

  • Ability to travel.


Job level: 4A

Salary: Commensurate with experience

Deadline: 21 February 2024

Notes: Only candidates authorized to work in the Netherlands or Sweden will be considered.

If you have any questions about the job vacancy, please contact the HR department: recruitment@ra.org


WHO WE ARE:

The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. To achieve our mission, we partner with diverse allies around the world to drive positive change across global supply chains and in many of our most critically important natural landscapes.

Our alliance spans 70 countries and includes farmers and forest communities, companies, governments, civil society, and millions of individuals. Together we work to protect forests and biodiversity, take action on climate, and promote the rights and improve the livelihoods of rural people.

As an international nonprofit organization with more than 30 years of experience in sustainability transformation, we understand that the social and economic well-being of rural communities is tightly connected to ecosystem health. This knowledge has shaped our rigorous programs to advance sustainable land-use and commodity production.

At the Rainforest Alliance we combat climate change, protect forests and biodiversity, promote human rights, and improve livelihoods. The enormity of the social and environmental challenges we are facing requires working together in a broad alliance. This is why we bring farmers, forest communities, companies, and consumers together to change the way the world produces, sources, and consumes.

Why

To protect nature and improve lives it’s becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.

How

Our growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability, and any other protected group.