Manager, New Homes Sales Support

Description

POSITION DESCRIPTION:

Q CELLS Home Energy Solutions seeks an experienced solar customer operations professional to help direct the strategy and execution for the New Homes Customer Operations program. As the Manager, New Homes Sales Support, you will be responsible for working with builder salespeople in coordination with the New Home Builders to support the new homeowners with their new solar and battery system. Major responsibilities include training builder salespeople and maintaining great communication supporting best in class communication and issue resolution. This is an important position with an exciting new division within Qcells to match the growth of the business.

The ideal candidate is an experienced New Homes Solar Sales professional with strong analytical skills, great with people and better at identifying opportunities in business processes, and leadership skills. Experience in New Homes solar client services is a must.

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.

RESPONSIBILITIES

• Help develop a high impact training process for builder salespeople that helps convey the value and process of the New Homes offering.
• Have a technical understanding of solar and battery storage to quickly find solutions and ensure that customer experience is seamless.
• Help develop a standard operating process and procedure for new sale notifications.
• Ensure builder satisfaction and retention are key priorities while driving excellent customer satisfaction metrics and expanding in the market.
• Identifies and implements opportunities for continuous improvement within the various teams with a focus on efficiency and development.
• Review operational process and procedures to ensure conformance to industry best-practices.
• Provide feedback from builders to Business Development team.
• Assist various departments in their interaction with homebuyers and executing customer agreements.
• Be a key strategic stakeholder in the development of new product rollouts while working cross-functionally with other leaders to drive business objectives.

REQUIRED QUALIFICATIONS

• Bachelor's degree in business, management, communications, marketing, or other related field with a minimum of 8+ years of professional work experience including 5+ years’ experience in solar customer service operations and 3+ years’ experience in New Homes sales operations leading large teams.
• Ability to exercise strong organizational, problem-solving and analytical skills.
• Excellent leadership, team development, people management and influencing skills.
• Impeccable attention to detail as well as a detailed analytical thinker with ability to recruit and lead quantitative talent.
• Excellent oral and written communication skills with the ability to present credit management, vision and strategy in internal and external forums.
• Entrepreneurial mindset and demonstrated ability to thrive in a high growth environment.
• Process driven while finding long-term solutions.
• Ability to translate business strategy into day-to-day delivery.

PREFERRED QUALIFICATIONS

• Advanced degree

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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