Customer Service Support Coordinator

Customer Support Coordinator Location: Irvine, CA, United States Location Type: On-site Salary Range: 68640 - 74000 USD Annually Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy sector. This position will be based out of our office in Irvine, CA with a potential in-office schedule set at the direct manager's discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases. Manage customer tickets, emails and calls from customers in a prompt and professional manner. Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products. Take ownership of customer experience, including complex customer escalations. Analyze system monitoring and performance data Home battery system for residential applications. Conduct analysis of net-metering and solar buyback programs in CA, TX and FL. Assist with commissioning of systems. Coordinate engineers and vendors to resolve installation problems. Associates degree preferred in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree preferred in business, economics, communications or other related field with a minimum of 2-5+years of professional experience including 2+ years of experience in solar customer service. Excel Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. MobilityStanding20% of timeSitting70% of timeWalking10% of timeStrengthPullingup to 10 PoundsPushingup to 10 PoundsCarryingup to 10 PoundsLiftingup to 10 PoundsDexterity (F = Frequently, O = Occasionally, N = Never)TypingFHandlingFReachingF - Mobility - Standing - 20% of time - Sitting - 70% of time - Walking - 10% of time - Strength - Pulling - up to 10 Pounds - Pushing - up to 10 Pounds - Carrying - up to 10 Pounds - Lifting - up to 10 Pounds - Dexterity (F = Frequently, O = Occasionally, N = Never) - Typing - F - Handling - F - Reaching - F - Agility (F = Frequently, O = Occasionally, N = Never)TurningFTwistingFBendingOCrouchingOBalancingNClimbingNCrawlingNKneelingN - Agility (F = Frequently, O = Occasionally, N = Never) - Turning - F - Twisting - F - Bending - O - Crouching - O - Balancing - N - Climbing - N - Crawling - N - Kneeling - N This target salary range is for CA positions only and should not be interpreted as an offer of compensation.