Associate, Utility Operations

Operations Associate

Pivot Energy is seeking a highly energized operations associate skilled at contributing to complex projects and optimizing processes that scale. In this role, you will focus on program operations and serve customer needs, while identifying opportunities to increase efficiency and accuracy in our work. You will contribute to multifunctional project teams, executing community solar subscriptions for both Pivot Energy and our third-party clients. This role requires knowledge of community solar or renewable energy, adhering to standard operating procedures, as well as project, state, and utility program details. You will play a critical part in ensuring the company meets key business objectives centered around total enrollment numbers and revenue recognition.

The ideal candidate should be process-oriented and prepared to support data-driven department growth. A successful candidate will have some experience working on complex projects, which highlights the ability to balance competing priorities and successfully communicate across a broader team. Additionally, this individual should possess strong verbal communication skills and be able to liaise with both internal and external audiences professionally.

Primary Responsibilities

Respond to customer requests by phone and email, providing timely and accurate feedback

Contribute to proactive communications between the SunCentral teams, including project timelines, product details, strategy, and account management

Work with the Sales and Sales Operations teams on developing Standard Operating Procedures for new projects, markets, and developers

Leverage Excel, utility forms, and our proprietary software tools to maintain subscriber lists and allocations, optimizing enrollment and revenue collections

Identify opportunities to improve SunCentral's CRM tools and customer support processes

Build relationships with utilities and industry specialists to maintain active community solar subscriptions and ensure accurate bill crediting

Serve as the point of contact for new clients onboarding, as outlined by business development

Support the execution of customer acquisition and onboarding campaigns through phone and email-based communications that support subscriber engagement

Execute subscriber invoicing using utility provided data and the SunCentral portal

Run monthly aging reports, subscriber collections efforts, and analyze payment data ensuring project revenue and minimizing subscriber risk

Required Competencies

Project Management: Successful track record of overseeing and coordinating projects

Stakeholder Engagement and Customer Service: Strong written and verbal communication skills and ability to effectively engage with community solar subscribers as well as utility partners

Process and Detail Oriented: Have a keen eye for detail and a systematic approach to task prioritization and management

Preferred Competencies

Minimum 2-3 years' experience in business, project management, or operations

Familiarity with the community solar industry or, at a minimum, the broader solar industry key terms and market dynamics

Experience with HubSpot or similar CRM software and best practices

Advanced in MS Excel, including PivotTables, VLOOKUP, and Data Tables

Data Analysis: Proficient in analyzing energy production and solar crediting data

Compensation & Benefits

The estimated base salary range for this position is $70,000 - $85,000, along with eligibility for the company's substantial bonus plan, with a target bonus of 30% of annual salary (prorated in the first year based on start date). Compensation will be based on factors such as location, level, job-related knowledge, certifications, skills, and experience.

Pivot Energy is dedicated to providing a great work experience for all employees, placing an emphasis on company culture and a focus on our people. To that end, Pivot offers an outstanding benefits package that includes:

Excellent health/dental/vision insurance benefits with up to 100% of premiums covered by the company

Four weeks of vacation plus employment milestone bonus vacations

Company paid life insurance and short- & long-term disability coverage

Generous parental leave

401(k) matching

Home office setup stipend for new employees

Public transit reimbursement

PTO for volunteering in the community

Charitable donation matching up to $500/year

Professional development and educational reimbursements

A complete list of all the benefits Pivot offers may be provided upon request.

About Pivot

Pivot Energy is a national renewable energy provider that develops, finances, builds, owns, and manages solar and energy storage projects that help decarbonize our nation's electricity, increase equitable access to clean energy for local communities, and provide real cost-savings to American businesses and families.

We are fiercely dedicated to accelerating the rapid transition taking place in the energy industry to a more decentralized and cleaner approach to power generation. We are committed to positively contributing to the local communities and people we serve with more than clean energy. Our portfolio includes projects that reduce energy burden for income-limited families, create workforce pathways for under-represented groups within the solar industry, and include robust community investment opportunities.

Diversity, Equity, Inclusion and Justice Statement

At Pivot, we are proactively developing and maintaining an inclusive culture, rooted in mutual respect, that supports a workforce of different generations, races, gender identities, sexual orientations, ability statuses, religions, and cultures to work collaboratively together for greater impact. We seek to build a team that invests in relationship building, celebrates each other's successes, and makes space for the unique contributions and working styles people bring into Pivot.

Pivot invests in company-wide trainings, assessments, and programs to advance internal inclusion and equity practices, such as employee allyship building, cross-cultural communications, and equitable hiring and management protocols to increasingly recognize bias and ensure mutual respect and belonging.

EEO Statement

Pivot Energy is an Equal Opportunity Employer and is committed to increasing the diversity of its workforce. We actively work to cultivate an inclusive culture that welcomes, empowers, and enables equitable career growth for employees regardless of background.

Pivot Energy