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Berlin | Office-first | €80,000–€90,000 + bonus + equity


A high-growth, AI-first climate-tech business is looking for an Operations Lead to build and scale the operational engine behind its residential energy platform.


The company helps installers and homeowners access solar, battery storage, heat pumps, financing and energy-management solutions. It is well funded, growing rapidly across Germany and Europe, and building a platform that makes renewable-energy installations easier to sell, plan and deliver.

You will lead three core operational functions:

  • Partner Relations Management
  • Customer Support
  • Technical Installation Management & Warranty

  • Working closely with the Head of Operations & Energy, you will set the direction for the function while remaining close to the day-to-day reality of customers, partners and complex operational cases.


    What you will do

    • Lead, coach and develop the Operations teams, setting clear OKRs and ensuring strong delivery.
    • Build the Operations roadmap, translate priorities into practical actions and create the structure needed to scale.
    • Identify bottlenecks and automation opportunities across customer, partner and warranty workflows.
    • Work with an internal AI team to automate processes end-to-end and introduce new operating models where required.
    • Remain hands-on with complex customer and partner escalations, particularly while building new processes.
    • Manage relationships with external installation partners, service providers and insurers.
    • Work closely with Sales, Product, Finance and Energy to improve the end-to-end customer and partner journey.
    • Forecast workload and headcount, recruit new team members and scale the function over time.
    • Develop a working understanding of the legal, contractual and warranty considerations affecting operational decisions.


    What we are looking for

    • 4–8 years’ operations experience, ideally within energy, construction, technical services or another complex customer-facing environment.
    • Proven experience leading and developing teams.
    • A practical, hands-on leadership style. You enjoy building alongside a team, not managing solely from a distance.
    • Strong process-design, prioritisation and cross-functional stakeholder-management capability.
    • Genuine interest in AI, with examples of automation or AI-enabled projects you have delivered.
    • Confidence handling complex customer, partner and contractual issues.
    • Berlin-based and comfortable in a five-day, office-first environment.


    Technical knowledge of PV systems or heat-pump installation is advantageous but not essential.


    What is on offer

    • Meaningful ownership in a business operating at the centre of the energy transition.
    • Performance-related bonus and equity.
    • Unlimited enterprise AI access and modern Apple hardware.
    • Prenzlauer Berg office, free breakfast and dinner, 25 days’ holiday, Urban Sports Club membership, Deutschlandticket and employee discounts.
    • A fast, transparent process, typically moving from first conversation to offer within three weeks.