Customer Success Specialist

Customer Success & Operations Specialist – German Speaking

Berlin | Full-time | Permanent | On-site

We are supporting a fast-growing climate-tech business that is transforming how solar and energy installers sell, finance and deliver projects across Germany and Austria.

The business has secured significant investment and financing to support its expansion, combining technology, financing and energy services in one platform. It is now looking for a German-speaking Customer Success & Operations Specialist to help build a high-quality customer and partner experience as it scales.

This is an ideal opportunity for someone who enjoys solving problems, taking ownership and working closely with different teams in a high-growth environment. It is not simply a customer support position: you will have a direct impact on improving processes, strengthening installer relationships and helping the business scale effectively.

The role

• Be the first point of contact for homeowners and installation partners via email and telephone.
• Own requests from first contact through to resolution, ensuring clear communication and timely follow-up.
• Work closely with Sales, Product and Finance to resolve issues quickly and prevent them escalating.
• Build strong relationships with installation partners and support them throughout their customer journey.
• Identify recurring issues and suggest practical improvements to customer and operational processes.
• Use AI tools and smarter ways of working to improve efficiency where they add genuine value.

What we’re looking for

• Fluent German and very good English are essential.
• Strong written and verbal communication skills, with a calm and solution-led approach.
• Highly organised, able to manage multiple open requests without losing track of detail.
• Someone proactive who spots patterns and looks for better ways of working.
• Previous experience in customer support, customer success, operations or a client-facing role would be beneficial, ideally within a startup or scale-up.
• Interest in renewable energy, fintech, climate-tech or digital platforms is a plus.
• You must be based in Berlin and comfortable in an office-first environment.

What’s on offer

• A highly visible role in a mission-led, fast-growing climate-tech company.
• Direct exposure to senior leadership and the opportunity to shape how customer operations develops.
• Strong base salary and performance-related bonus+Equity
• Modern Berlin office, quality equipment, food in the office and a strong benefits package.
• A collaborative, high-performance culture with genuine room to develop quickly.

The interview process is streamlined and typically moves from first conversation to offer within approximately three weeks.