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Job Description

Job Description

Responsibilities:

·Customer Support: Respond promptly to customer inquiries, resolve issues efficiently, and provide exceptional after-sales support.

  • Order Processing: Handle sales orders and sample requests, track shipments, and ensure accurate and timely delivery.

  • Database Management: Maintain and update customer and sales records in CRM systems; manage client accounts and build lead lists.

  • Sales Assistance: Support the sales team by scheduling meetings, preparing presentations and quotes, and assisting with administrative tasks.

  • Sales Analysis: Review and analyze sales data to identify trends and provide actionable insights that enhance sales performance.

  • Coordination: Collaborate with Sales Representatives, Product Managers, Logistics, and other departments to ensure smooth operations.

  • Reporting: Generate and maintain regular reports on sales activities, order status, and performance metrics.

  • Research & Support: Conduct lead research, assist in market analysis, and support the team in business development initiatives.

Qualifications:

  • Experience: Minimum of 2 years’ experience in sales support, customer service, or a related field.

  • Skills: Excellent communication, organizational, and problem-solving abilities.

  • Technical Proficiency: Hands-on experience with CRM systems, sales tracking software, and data analysis tools (e.g., Excel, Odoo, Salesforce, HubSpot).

  • Collaboration: Strong team player capable of working cross-functionally in a fast-paced environment.

  • Goal-Oriented: Highly motivated with a proactive approach to achieving company objectives.

Company Description
PHD Energy Inc. is a leading designer and manufacturer of advanced battery solutions, serving global markets with innovation and quality. With five state-of-the-art manufacturing facilities in China, we specialize in producing a wide range of batteries — from Li-MnO2 primary cells and lithium-ion batteries to customized battery packs — tailored for customers across North America and Europe.
Supported by a strong R&D and technical team, along with dedicated sales representatives in the U.S. and Europe, PHD Energy is committed to delivering exceptional battery design, engineering, and manufacturing services. We leverage cutting-edge chemistry and advanced production technologies to provide reliable, high-performance energy solutions that power the industries of tomorrow.

Company Description

PHD Energy Inc. is a leading designer and manufacturer of advanced battery solutions, serving global markets with innovation and quality. With five state-of-the-art manufacturing facilities in China, we specialize in producing a wide range of batteries — from Li-MnO2 primary cells and lithium-ion batteries to customized battery packs — tailored for customers across North America and Europe.\r\nSupported by a strong R&D and technical team, along with dedicated sales representatives in the U.S. and Europe, PHD Energy is committed to delivering exceptional battery design, engineering, and manufacturing services. We leverage cutting-edge chemistry and advanced production technologies to provide reliable, high-performance energy solutions that power the industries of tomorrow.