Sales Support Specialist

Responsibilities:

· Customer Support: Respond to customer inquiries, resolve issues, and provide after-sales support.

· Order Processing: Process sales orders and samples, track shipments, and ensure timely delivery.

· Database Management: Maintain and update sales databases, manage customer accounts, and compile lists of potential clients.

· Sales Assistance: Assist the sales team with administrative tasks, such as scheduling meetings, preparing sales materials, and coordinating quotes.

· Sales Analysis: Analyze sales data, identify trends, and provide insights to improve sales strategies.

· Coordination: Liaise with Sales representatives, Product managers, logistics teams, and other departments to ensure seamless operations.

· Reporting: Generate reports on sales performance, order status, and other relevant metrics.

· Support: General support on lead research and analysis.

Qualifications:

· Experience: Previous experience in sales (min 2 years), customer service, or a related field.

· Skills: Strong communication, organizational, and problem-solving skills.

· Technical Proficiency: Familiarity with sales tracking tools, CRM software, and data analysis tools.

· Teamwork: Ability to work collaboratively with the sales team and other departments.

· Goal-Oriented: A results-driven mindset with a focus on achieving company goals.