Field Services Engineer

Position: Field Service Engineer (Inverter & ESS) (Signed contract with PERSOL)

Location: Ha Noi | Remote with customer/site visits as required

Working time: 9:00 AM – 6:00 PM (Mon - Fri), 10 AM - 3 PM (Saturday)

1. Job Objective

Directly responsible for providing technical support, on-site troubleshooting, warranty execution, and component replacement for PERSOL Client's solar/hybrid inverters and battery energy storage systems (BESS) in the Vietnam market.

2. Key Responsibilities

* On-site Troubleshooting: Travel directly to projects, power stations, or customer facilities to inspect, diagnose, and resolve issues related to inverters and battery storage systems.

* Warranty & Component Replacement: Perform disassembly and replacement of faulty circuit boards or hardware components, update firmware, and configure data loggers/monitoring devices according to PERSOL Client's standard procedures.

* Testing & Commissioning Support: Collaborate with EPC partners and customers to set parameters, configure grid settings, and safely bring the system into actual operation.

* Technical Reporting: Collect operational data from the system (log files), record the root causes of issues, and prepare detailed Field Service Reports after each site visit.

* R&D Coordination: Escalate complex technical issues and abnormal errors to the support center or headquarters to find thorough solutions.

* Technical Training: Guide the technical teams of distributors and dealers on how to use, maintain, and troubleshoot basic errors on PERSOL clients' equipment.

3. Requirements

* Education: Bachelor's/Associate degree in Electrical Engineering, Electronics, Automation, Renewable Energy, or related fields.

* Experience: 1-2 years of practical experience working with solar power systems or energy storage systems (ESS).

* Expertise: Solid understanding of inverter operating principles (especially Hybrid Inverters) and Lithium battery storage technology. Clear understanding of electrical safety standards.

* Skills: Ability to read and understand technical drawings and specialized English documents. Good communication and customer problem-solving skills.

* Job Specifics: Good health, willingness to travel frequently to project sites across the country (such as Hanoi, Da Nang, or the Mekong Delta) to provide timely on-site support.

4. Package & Benefits

* Income: 15 - 18 Mil VND Gross, based on capability, plus business travel allowances (transportation, accommodation, per diem), 13th salary.

* Training: Participate in in-depth training courses on the latest Inverter and BESS technologies from PERSOL clients' senior technical experts.

* Welfare: Full social insurance, health insurance, unemployment insurance, and paid leave/holiday bonuses as per regulations.

* Environment: Work in a professional, dynamic multinational energy technology environment with a clear career progression path to service management positions.

5. Apply & Contact

* Phone/Zalo: 0918196610 (Ms. Mai)

* Email: mai.xuanhuynh@persolapac.com