Field Operations Coordinator

About Peak+

Peak+ designs and manufactures custom evaporative cooling systems that improves commercial HVAC efficiency and reduces energy use. We’re growing quickly and looking for motivated people who want to build, learn, and advance with us.

The Role

We’re hiring a Field Operations Coordinator to be the operational “home base” for our nationwide field service team. You’ll report to the Director of System Implementation & Field Services and work closely with Engineering and Finance. Today our service team is 4 people (soon to be 6) who maintain systems across the country. You’ll help surface issues, coordinate fixes, uphold subcontractor quality, and own the team’s data and reporting.

Location : Memphis, TN (hybrid—partial work-from-home permitted; office and field work as required)

Primary job duties will include the following:

• Own performance reporting for executive leadership—turn field data into clear insights and action.
• Schedule & coordinate all maintenance site visits and ensure proper communication with customers and internal teams.
• Manage the site issue tracker—triage, prioritize, and drive timely resolution.
• Monitor fleet performance via our dashboard; flag anomalies and dispatch fixes.
• Oversee subcontracted maintenance partners—ensure policy adherence, quality, and SLA compliance.
• Maintain data integrity in HubSpot and Service Fusion; support process compliance across field personnel.
• Run scheduling & dispatch for the maintenance (MX) team.
• Improve and maintain SOPs—update maintenance instructions and collateral as our products evolve.
• Prepare maintenance quotes and support work order creation as needed.

Ideal Candidate Profile:

• 3–5 years of professional experience in operations, field services, scheduling/dispatch, or a similar coordination role (open to other experience levels with the right skills).
• Hands-on learner—comfortable splitting time between office coordination and occasional field visits.
• Clear communicator who builds strong working relationships with customers, technicians, leadership, and cross-functional teams.
• Data-savvy with strong analytical skills; proficient in Microsoft Excel and the broader Office suite.
• Process-minded and organized—able to manage multiple schedules, priorities, and deadlines.
• Self-starter who works well independently and in a team, and adapts as business needs evolve.
• Experience with HubSpot and Service Fusion (or similar CRM/field service tools) is a plus.
• Familiarity with HVAC or building services is a plus (not required).

Travel:

Some travel required. Visit active sites with our maintenance team at least 4 times per year

(Seasonal- higher during the summer, very little during the winter) Partial work from home permitted, office and field work as required.

Why Peak+

• Meaningful mission—help customers reduce energy use and operating costs.
• High-growth environment with real ownership and a visible impact.
• Collaborative, cross-functional role with a clear path to increased responsibility.
• Competitive compensation with opportunities for professional development.