Digital Business Analyst

Digital Business Analyst (Digital Projects)

OFGEM

Apply before 11:55 pm on Monday 7th September 2026

Salary

£35,232 - £48,561

National £35,232-45,831, London £38,021-48,561

Location: Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

Job summary

Across government, data and artificial intelligence are transforming how public services are designed and delivered. As organisations increasingly rely on data-driven insights and emerging technologies to support decision-making, skilled Business Analysts play a critical role in ensuring that digital, data and AI initiatives deliver meaningful outcomes and genuine value.

Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. As we accelerate the transition to Net Zero, we are investing in our digital, data and AI capabilities to strengthen regulation, improve operational effectiveness and support better outcomes for consumers.

The Digital, Data and Security Services (DDSS) directorate, will transform the organisation’s digital, data and AI capabilities through a significant portfolio of Digital, Data and AI initiatives. DDSS is helping Ofgem modernise services, improve decision-making and support the ambitions of the Ofgem Multiyear Strategy, as we enable a more secure, fair and sustainable energy future.

As a Digital Business Analyst (Data & AI Projects), you will play a key role in helping Ofgem realise the value of its digital, data and AI investments. Working across multidisciplinary teams, you will understand and analyse business needs, data challenges and operational processes to support the design and delivery of data-enabled products and services that improve outcomes for colleagues, consumers and the organisation.

Acting as a bridge between business and technical stakeholders, you will help shape solutions that are aligned with user needs, organisational priorities, governance requirements and regulatory requirements.

This is a highly collaborative role within a fast-paced and evolving environment, ideal for someone who enjoys solving problems, engaging with stakeholders and driving meaningful change through data and technology.

You will be responsible for:

• Undertaking research and analysis to understand how business areas operate, with a particular focus on data, processes, systems, people and technology.
• Ensuring new products, data services and process changes meet business needs and align with strategic objectives.
• Understanding and assessing the impact of business, policy, security, regulatory and governance constraints and their implications for data usage and service design.
• Working within architectural guidelines, data standards and governance frameworks to support the development of pragmatic and scalable solutions.
• Working with stakeholders to understand data-related challenges and opportunities and support the development of effective, user-centred solutions.
• Identifying, analysing and documenting business and user needs, translating them into clear, testable requirements.
• Collaborating with business and technical teams throughout discovery, design, development and testing activities.
• Using structured analysis techniques to support scoping, options analysis and decision making.
• Lead the business analysis for small to medium data-related projects and AI proof-of-concept initiatives. Support larger programmes by contributing analysis under guidance.

We are looking for:

A collaborative, analytical and delivery-focused Business Analyst with experience working across digital, data and technology environments. You will be passionate about using data and insight to solve business problems and support better decision-making.

You will be confident engaging with stakeholders at all levels, building strong relationships and facilitating productive conversations between business and technical teams. Comfortable working across multiple initiatives and priorities, you will be skilled in gathering requirements, analysing complex information and translating needs into clear, actionable outcomes.

Experienced in delivering business analysis within agile and multidisciplinary environments, you will be able to assess opportunities, evaluate options and support the successful delivery of data-enabled products and services.

You will demonstrate:

• Proven experience working as a Business Analyst within digital, data and technology environments, supporting the delivery of data-enabled products, services or change initiatives
• Experience applying Agile business analysis approaches, including iterative delivery, agile requirements techniques, prioritisation, and continuous improvement.
• BCS Practitioner Certificate or equivalent certification.
• Strong understanding of data concepts, including data quality, metadata, lineage, integration, data modelling and analytics and the ability to apply these concepts to improve business outcomes and decision-making.
• Experience analysing business processes, systems and data flows to identify opportunities for improvement, inform solution design and support evidence-based decision-making.
• Experience adapting business analysis approaches, outputs, and ways of working to align with different delivery methodologies, project contexts and team needs.
• Experience eliciting, reviewing and prioritising requirements, balancing business value, user needs with technical and operational constraints.
• Experience in building effective working relationships with key stakeholders.
• Experience working collaboratively within multidisciplinary teams to deliver successful digital, data and technology outcomes.

It would be beneficial if you also have experience with tools such as Jira, Confluence, Visio, BPMN, Miro or Trello.

This is an opportunity to play an important role in enabling Ofgem's digital, data and AI transformation. You will help shape innovative solutions that support the organisation's strategic ambitions while contributing to a more sustainable energy future at a time when our work has never been more important.

Person specification

Essential Criteria

• Proven ability as a Business Analyst working in Data projects, within digital, data and technology environments. (Lead Criteria)
• Proven experience of applying agile approaches to Business Analysis (e.g. working iteratively, agile requirements techniques, inspecting and adapting) (Lead Criteria)
• BCS Practitioner Certificate (or comparable equivalent) (Lead Criteria)
• Strong understanding of data concepts (quality, metadata, lineage, integration, data modelling, analytics) and how they affect business outcomes.
• Proven experience co-ordinating and reviewing the prioritisation of requirements.
• Proven experience identifying key stakeholders, building relationships, and tailoring communications to the user audience.

Desirable Criteria

• Awareness of cross-government data standards (GDS, CDDO, FAIR, data ethics).
• Experience using tools like JIRA, Confluence, Visio, BPMN, Miro, or Trello to support analysis and collaboration.

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be invited to a technical test. Full details will be included in the invitation to interview.

Benefits

Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.