Aftersales Tech Support Engineer for Renewable Energy

Aftersales Technical Support Engineer – Renewable Energy

Location: Hungary | Supporting Hungary and Slovakia

Industry: Renewable Energy / Solar Energy

About the Role

We are looking for a customer-focused Aftersales Technical Support Engineer to join our team in the renewable energy sector.

In this role, you will provide technical support to existing customers, helping them troubleshoot and resolve issues related to solar inverters, photovoltaic (PV) systems, and energy storage solutions. You will act as a key point of contact between customers, installers, distributors, and internal teams to ensure efficient problem resolution and high customer satisfaction.

The role will primarily support the Hungarian and Slovak markets, so fluency in Hungarian or Slovak, alongside good English communication skills, is essential.

Previous experience with ticketing systems, service-level agreements (SLAs), or technical customer support processes would be a strong advantage.

Key Responsibilities

• Provide aftersales technical support to customers, installers, and distributors.
• Troubleshoot and resolve technical issues related to solar inverters, photovoltaic systems, and energy storage solutions.
• Manage customer requests and technical issues through ticketing systems, ensuring timely resolution in line with agreed SLAs.
• Analyse system parameters, identify potential faults, and communicate effective solutions to customers and installers.
• Reproduce customer environments and perform technical tests to identify and resolve issues.
• Collaborate with sales, customer service, and other internal teams to ensure a smooth customer experience.
• Support PV system commissioning, installation inspections, and troubleshooting, including occasional onsite visits.
• Maintain strong relationships with customers, distributors, EPCs, and PV installers across Hungary and Slovakia.
• Provide technical and commercial support for solar inverters, energy storage systems, and EV charging solutions.
• Identify opportunities to strengthen customer relationships and support business growth in the region.

Requirements

• A technical degree or higher education, preferably in electrical engineering, energy engineering, renewable energy, or a related field.
• At least 2 years of experience in technical support, aftersales service, or a similar customer-facing technical role.
• Practical experience with the installation, commissioning, or troubleshooting of photovoltaic systems.
• Good understanding of solar inverters and renewable energy technologies.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent customer service and communication skills.
• Experience with ticketing systems, SLA management, or technical service platforms is an advantage.
• Fluency in Hungarian or Slovak and good English communication skills.
• Willingness to travel across Hungary and Slovakia when required.
• An existing network within the Hungarian or Slovak solar energy market is an advantage.

What We Offer

• The opportunity to join a growing international company in the renewable energy sector.
• A hands-on technical role with direct customer interaction and regional responsibility.
• The opportunity to work with innovative solar inverter, energy storage, and EV charging technologies.
• The chance to contribute to the energy transition and the development of sustainable energy solutions.

Interested in making a difference in renewable energy? Apply now and become part of a team helping customers get the most out of their solar energy systems.