Lifecycle Operations Analyst
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Lifecycle Operations Analyst
Organization: PowerOptions, Inc.
Date Posted: 10/9/2026
City: Boston
Location: Massachusetts
Country: United States
Primary Category: Energy
Type of Position: Full-Time
Description & Details
Company Summary
PowerOptions was founded in 1998 and is New England’s largest not-for-profit energy-buying consortium. We help nonprofits and public entities lower energy costs, reduce carbon emissions, and handle a complex energy landscape. We serve more than 800 Members across Massachusetts, Maine, Rhode Island, and Connecticut. We work where energy markets, public purpose, and operational excellence meet, as a trusted energy advisor.
Job Overview
How Members experience their journey with PowerOptions, from first interest through renewal, decides whether they stay, grow, and trust us as a partner. PowerOptions is hiring a Lifecycle Operations Analyst. You will support the full Member journey and be the analytical backbone behind our lifecycle management, retention, and reporting work. This role is a good fit if you like complex data that covers many products, you think in processes and systems, and you enjoy working with teams to turn business needs into clear results.You will join our Member Relations team, which manages onboarding, renewal, and engagement for our public-sector and nonprofit Members. You will also work with all PowerOptions Functional Team Leads to find out what data and processes they need for their member-facing work and KPI reporting. Your work will directly affect how we attract, keep, and grow Members. It will also shape how much leadership can see about how Members experience and engage with PowerOptions.You will report to the Director of Member Relations.
Compensation and benefits: The salary range is $60,000–$65,000, based on experience. PowerOptions also offers a full benefits package, including health insurance, retirement contributions, and paid time off.
Job Responsibilities
Member journey and lifecycle optimization:
What you bring:
Send a cover letter, your current resume, and a link to your LinkedIn profile to jobs@poweroptions.org with the subject line “Lifecycle Operations Analyst.” Complete applications must include both a resume and a cover letter. We review applications on a rolling basis until we fill the position.
PowerOptions cannot sponsor employment visas at this time. PowerOptions participates in the federal E-Verify program. For more information, go to www.e-verify.gov.
Commitment to diversity: PowerOptions was founded to serve the needs of under-resourced communities and is a proud women-led nonprofit. We are committed to equity and inclusion in our work to promote energy justice and in our growth as an organization and industry leader. We want to build a diverse team with a wide range of perspectives, and to create opportunities for marginalized communities in the energy sector. PowerOptions is an equal opportunity employer. We hire, train, pay, and promote without regard to race, religion, gender identity or expression, sexual orientation, disability, age, national origin, genetics, veteran status, or any other characteristic that makes each of us unique.
Lifecycle Operations Analyst
Organization: PowerOptions, Inc.
Date Posted: 10/9/2026
City: Boston
Location: Massachusetts
Country: United States
Primary Category: Energy
Type of Position: Full-Time
Description & Details
Company Summary
PowerOptions was founded in 1998 and is New England’s largest not-for-profit energy-buying consortium. We help nonprofits and public entities lower energy costs, reduce carbon emissions, and handle a complex energy landscape. We serve more than 800 Members across Massachusetts, Maine, Rhode Island, and Connecticut. We work where energy markets, public purpose, and operational excellence meet, as a trusted energy advisor.
Job Overview
How Members experience their journey with PowerOptions, from first interest through renewal, decides whether they stay, grow, and trust us as a partner. PowerOptions is hiring a Lifecycle Operations Analyst. You will support the full Member journey and be the analytical backbone behind our lifecycle management, retention, and reporting work. This role is a good fit if you like complex data that covers many products, you think in processes and systems, and you enjoy working with teams to turn business needs into clear results.You will join our Member Relations team, which manages onboarding, renewal, and engagement for our public-sector and nonprofit Members. You will also work with all PowerOptions Functional Team Leads to find out what data and processes they need for their member-facing work and KPI reporting. Your work will directly affect how we attract, keep, and grow Members. It will also shape how much leadership can see about how Members experience and engage with PowerOptions.You will report to the Director of Member Relations.
Compensation and benefits: The salary range is $60,000–$65,000, based on experience. PowerOptions also offers a full benefits package, including health insurance, retirement contributions, and paid time off.
Job Responsibilities
Member journey and lifecycle optimization:
- Map and measure key touchpoints across the Member lifecycle (nurturing, onboarding, engagement, renewal, win-back, and churn) for 800+ Members. Our services include energy supply, energy management, building decarbonization, compliance, distributed generation, clean transportation, and policy and regulatory support.
- Monitor Member enrollment across products and services. Find gaps and overlaps, and recommend ways to broaden each Member’s portfolio.
- Work with Functional Team Leads to find friction points and improve the Member journey, especially where Members use more than one offering at the same time.
- Run the Member feedback cycle, including the systems that collect, track, and report on surveys and Net Promoter Scores.
- Support key Member journey events, including onboarding, dues collection, and renewal.
- Support data integration and hygiene in Salesforce, including Member records, product and service enrollment, Membership status, and lifecycle stage fields.
- Help maintain the data model that connects Members, accounts, opportunities, and contracts across all products and services.
- Work with our Tech Enablement lead and consultants on data, workflow, and automation design.
- Find and escalate data discrepancies between systems, and work with Member Managers, Tech Enablement, and vendor support to fix them.
- Support user access, object configuration, and light administration as needed.
- Build recurring and ad hoc reports and dashboards, mainly in Salesforce, that show Member leads, retention, renewal rates, engagement, and lifecycle performance by department, product, and Salesforce object.
- Track KPIs across the Member journey (adoption, renewal, churn, cross-product engagement) and tell leadership about trends, risks, and opportunities.
- Build a portfolio-level view that shows leadership which products drive retention and which need attention.
- Work with Functional Team Leads to make sure reporting supports their decisions.
- Improve reporting infrastructure to reduce manual work and give teams more self-serve access to insights.
- Support the organization-wide KPI process by making sure data is available, tracked, and reported consistently.
- By month 6: Renewal, retention, and engagement reporting is accurate, documented, and available to Functional Team Leads without ad hoc requests.
- By month 12: Member feedback runs on a set cycle. Results go to leadership, with a clear path from feedback to action.
- Ongoing: Lifecycle stage and product enrollment data is complete and current for all Members.
What you bring:
- Bachelor’s degree in business, data analytics, economics, or a related field, or equal practical experience
- 1–3 years of experience in lifecycle, CRM, membership, or marketing operations, ideally at a multi-product or multi-service organization
- Hands-on Salesforce experience, including reports, dashboards, and administration (Administrator certification is a plus)
- Strong Excel and spreadsheet skills
- Comfort building reports and dashboards with segmented, multi-dimensional data
- Experience developing and analyzing customer experience surveys
- Strong attention to detail and a systems-thinking mindset. You notice when something does not add up across Members, accounts, and products.
- A collaborative listener who turns team needs into action
- A clear communicator who can turn data into recommendations for non-technical stakeholders
- Comfort using AI to streamline workflows and automate routine work
- Working knowledge of SQL or another query language
- Change management experience and comfort with complexity
- Familiarity with the energy sector or nonprofit or public-sector environments
Send a cover letter, your current resume, and a link to your LinkedIn profile to jobs@poweroptions.org with the subject line “Lifecycle Operations Analyst.” Complete applications must include both a resume and a cover letter. We review applications on a rolling basis until we fill the position.
PowerOptions cannot sponsor employment visas at this time. PowerOptions participates in the federal E-Verify program. For more information, go to www.e-verify.gov.
Commitment to diversity: PowerOptions was founded to serve the needs of under-resourced communities and is a proud women-led nonprofit. We are committed to equity and inclusion in our work to promote energy justice and in our growth as an organization and industry leader. We want to build a diverse team with a wide range of perspectives, and to create opportunities for marginalized communities in the energy sector. PowerOptions is an equal opportunity employer. We hire, train, pay, and promote without regard to race, religion, gender identity or expression, sexual orientation, disability, age, national origin, genetics, veteran status, or any other characteristic that makes each of us unique.