Help Desk Specialist (2 months temporary assignment)

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PC Refresh Technician (temporary 2 months)

Come join the Nikola Motor’s Information Technology team as a PC Refresh Technician on-site at our headquarters in Phoenix, AZ. Our team culture emphasizes collaboration, communication, and commitment to help us reach our goals in a dynamic startup environment.

We work in a field where technology is changing daily, but that technology will forever change the world as we know it. Get to know a team and a culture who are learning and discovering daily, and who are developing the technology that everyone will know by name in 5-7 years.

  • Managing all aspects of a PC Refresh for 100+ devices
  • Complete multiple refreshes daily with strong attention to detail & documentation
  • Responsible for the staging, imaging, and deployment of new laptops
  • Assigning assets to individuals and record location data for users to include asset tags, model numbers, serial numbers and assigned users throughout the deployment/refresh process
  • Working with end-users to assure their data is transferred to their new device successfully
  • Tracking resolution of each device refreshes progress and updating customers on ticket status

To be successful in this role you’ll need:

  • To be comfortable speaking to end users in a professional manner
  • Willingness to learn, take direction, and act
  • Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported
  • Ensure each of our end-users have a positive experience with our team and their technology needs each day

What you must
already bring to the table:

  • Experience with Active Directory account creation and administration
  • Working knowledge of Azure AD and Intune
  • Working knowledge of Microsoft SharePoint and Teams in a corporate environment
  • Familiarity with user administration and troubleshooting in the Microsoft O365 productivity suite (Outlook, OneDrive, Teams, etc)
  • A minimum of a high school diploma is required
  • 1-2 years of IT Service Desk experience in a fast-paced and rapidly changing environment

Additional Profile Characteristic Preferred:

  • Self-starter, team-player, and a collaborative personality
  • Ability to work with little or no supervision
  • Excellent organizational skills
  • Excellent communication skills (verbal/written)

Candidates must have current U.S. work authorization or be TN eligible from Mexico or Canada. This position is not eligible for CPT or OPT.


EEO Statement: Nikola Corporation™ is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.