Customer Support Representative II- West Palm Beach (Full Time)
Customer Support Representative II- West Palm Beach (Full Time)
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
If you're looking for a career with purpose, stability, and growth, this is your moment.
Customer Support Representative II Miami Starting Pay: $18/hour Location: 6001 Village Blvd, West Palm Beach, FL 33407 Position Type: Full-Time, On-site (not remote)
Why You'll Love Working Here
- Be part of a company known for industry-leading reliability
- Make a real impact by supporting customers across Florida
- Join a team that values growth, training, and internal career paths
- Enjoy the stability and benefits that come with working for a major energy leader
Paid Training to Set You Up for Success
We invest in you from day one
- 6-8 weeks of comprehensive paid training Monday thru Friday from 8AM-5PM
- Anticipated start date: March 23, 2026
- Training is on site and mandatory, ensuring you're fully prepared for the role
Your Work Schedule upon completion of Training 40 hours per week: Monday- Friday 9AM-6PM with one weekday off. Weekend shift required: Saturday 9AM- 5pm and Sundays off
Overtime opportunities are available!
Job Overview
Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries, and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).
Job Duties & Responsibilities
Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
Handles situations which require adaptation of response
Identifies who will handle more complex calls
Assists with agency inquiries and Medical Essential Service Program (MESP)
Transfers or refers sales leads
Reports fraudulent conditions to management
Performs other job-related duties as assigned
Required Qualifications
High School Grad / GED
Experience: 0+ years
Preferred Qualifications
Associate's Degree Bachelor's Degree Customer Service Experience: 1+ years
NextEra Energy