Customer Support Representative II - College (Part Time)

Customer Support Representative II - College (Part Time)

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

If you're looking for a career with purpose, stability, and growth, this is your moment.

Customer Support Representative II College (Part Time) Starting Pay: $18/hour

Why You'll Love Working Here

• Be part of a company known for industry-leading reliability
• Make a real impact by supporting customers across Florida
• Join a team that values growth, training, and internal career paths
• Enjoy the stability and benefits that come with working for a major energy leader

Paid Training to Set You Up for Success

We invest in you from day one

• 6-8 weeks of comprehensive paid training Monday thru Friday from 8:00 AM 2:00 PM
• Anticipated start date: March 23, 2026
• Training is on site and mandatory, ensuring you're fully prepared for the role

Training Location: FPL LeJeune Flagler Office (LFO) 4200 West Flagler Street Miami, FL 33134

Post-Training Location: Upon completion of training, employees enrolled at Florida International University (FIU) will transition to the FIU campus and work from the MARC building. Candidates not enrolled at FIU will remain at the LeJeune Flagler Office.

Work Schedule upon completion of training: 20-29 hours per week

Job Overview

Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).

Job Duties & Responsibilities

• Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
• Handles situations which require adaptation of response
• Identifies who will handle more complex calls
• Assists with agency inquiries and Medical Essential Service Program (MESP)
• Transfers or refers sales leads
• Reports fraudulent conditions to management
• Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED

Experience: 0+ years

Preferred Qualifications

Associate's Degree Bachelor's Degree Customer Service Experience: 1+ years

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. To learn more.

Employee Group: Non Exempt Employee Type: College Part Time Job Category: Customer Service Organization: Florida Power & Light Company Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy