Director, Development Operations

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Nature Conservancy of Canada

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Vancouver, Canada

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7 days ago

Terms of Employment: Full-time, permanent

Preferred start date: Mid July, 2022

Location: Vancouver, BC

About Nature Conservancy of Canada

The Nature Conservancy of Canada (NCC) is the country’s unifying force for nature. We seek solutions to the twin crises of rapid biodiversity loss and climate change through large-scale, permanent land conservation. As a trusted partner, we work with people, communities, businesses and government to protect and care for our most important natural areas and the plants and animals they sustain. We often work where others cannot, removing roadblocks to conservation and supporting transformational projects for the sake of nature and people. Since 1962, our evidence-based planning framework has helped us bring Canadians together to conserve and restore 15 million hectares, coast-to-coast-to-coast. NCC is a registered charity. With nature we build a thriving world. To learn more visit:

NCC values and incorporates diverse traditions, heritage, knowledge and experiences in our mission and in our workplaces. We celebrate the full participation of people from all walks of life as we work towards common goals. We strive for a conservation movement in which equity, diversity and inclusion are the norm. NCC values also include big thinking, collaboration, determination and empowerment. For more information on our mission and values, please visit: NCC: Vision, Mission and Values (

Purpose of position

The Development and Communications team raises funds needed for conservation projects and priorities across BC and helps share NCC’s work and achievements with a range of audiences through a variety of storytelling tools.

NCC is seeking an individual to join and support the team in the role of Director, Development Operations. Reporting to the Senior Director, Development & Communications, the Director, Development Operations will work in collaboration with the Development and Communications team to implement a value-based and donor-centric fundraising philosophy. The Director, Development Operations provides leadership, direction and oversight to ensure that the procedures and practices (operations) of the BC Development and Communications team are aligned to execute the vision of the BC senior management team.

This is a leadership and management role that will make significant contributions to helping NCC achieve its ambitious conservation goals as outlined in the 2022-2030 strategic plan by helping to implement the plan’s objectives of growing support, evolving culture, and optimizing delivery.

Position tasks

The Director, Development Operations will be accountable for the following tasks:

Design, implement and direct regional development operations

Review, design and oversee effective processes and guidelines and implement and delegate related activities to maximize efficiencies on the development and communications team for:

  • Grants within the overall BC development strategy.
  • Monitoring, responding to and elevating unsolicited major gifts and donors.
  • Execution within BC of National policies and procedures for gift / donor management.
  • Execution within BC of National policies and procedures for Raiser’s Edge database management
  • BC’s donations thank-you program
  • Regional reporting on development and donor relations activities
  • Reviewing and directing donor or community inquiries
  • Maximizing the assistance of the Development & Communications Assistant for development and communications

Review and design effective processes and guidelines and implement and delegate activities to maximize collaboration between development and communications team, land staff, finance, and senior management in the BC Region for:

  • Project funding organization and prioritization
  • Tracking grant and donations for prioritized securement and stewardship projects
  • Facilitation of large-scale government grants (i.e., NHCP, NAWCA, and Nature Smart).

Review and design effective regional processes and guidelines and implement and delegate activities related to NCC National marketing and development initiatives (campaigns, events, donor initiatives, etc.) relevant to the BC Region.

Work in collaboration with the Regional Controller to ensure donor and funder contributions are used according to defined agreements.

Collaborate with National Marketing & Development, Donor Relations, Gift Admin and IT to ensure alignment of policies and procedures and identify opportunities for improvement.

Evolve, execute and direct grants

  • Delegate and oversee work of Grants and Donor Relations Manager for grant applications, tracking and reporting in British Columbia.
  • Implement and oversee processes and guidelines for large government grants.
  • Act as a liaison for collaboration between the Development and Communications team, land staff, senior management and finance, where necessary.
  • Regularly review processes and guidelines and revise and optimize as needed.
  • In collaboration with Senior Management, identify opportunities for streamlining or maximizing government grant opportunities as they relate to regional project priorities or major initiatives.

Evolve, execute and direct BC’s donor relations program

  • In collaboration with the Director, Communications, delegate and oversee the work of the Donor Relations staff in the creation of donor engagement pieces (donor impact reports, StoryMaps, donor tours, and other creative pieces).
  • Support the evolution and expansion of donor relations activities and opportunities in the BC Region for:
  • Major gift donors
  • Leaders in Conservation
  • Annual Giving
  • Design, create and implement systems for tracking:
  • Significant gift solicitations for projects and initiatives
  • Ensure spending of donations in timely fashion
  • Seamlessly coordinate donor reporting and demonstrations of impact of significant donations
  • Identify or maximize opportunities for matching grants or other sources of income

Manage development operations staff

  • Manage hiring, onboarding (where needed) and daily work of 2 development staff.
  • Conduct regular meetings with direct reports.
  • Conduct performance planning sessions with direct reports and set and track quarterly goals that are aligned with the BC business plan.
  • Support the professional development of direct reports.
  • Manage performance related issues where necessary.

Other administrative tasks

  • Contribute to vision, planning and writing of the Development & Communications business plan and budget.
  • Develop and maintain an annual development operations workplan.
  • Provide development operations reporting details for senior management reports, regional board reports and other reports as needed.

Helpful qualifications

  • 8-10 years experience in operational roles.
  • Strategic thinking and sound decision-making.
  • Analytical thinking.
  • Process driven.
  • Understands NCC’s mission, vision and goals and operates within the values of big thinking, collaboration, determination and empowerment.
  • Excellent customer relations skills.
  • Demonstrates leadership and practical management skills.
  • Strong, flexible and creative problem-solving skills.
  • Exceptional written, verbal, listening and overall communication skills.
  • Attention to detail and commitment to excellence in execution.
  • Diplomatic interpersonal skills.
  • Experience in a not-for-profit organization is an asset.

Additional benefits:

  • A comprehensive health benefits package
  • Three weeks paid vacation, 2 paid vacation “Nature Days” per year.
  • Additional paid holidays from December 26 to January 31, inclusive.
  • Employees who observe religious holidays (ex. Eid al-Adha, Diwali, Rosh Hashanah, etc.) can take a leave as an alternative to a non-statutory day when NCC’s offices are closed (ex. Easter Monday, Remembrance Day, etc.).

How to Apply

NCC is an equal opportunity employer. If you are interested in joining our team, please submit your cover letter, resume and salary expectations through our Career Centre by July 2, 2022 at 11:59 PM EST.

NCC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We value and incorporate diverse traditions, heritage, knowledge and experiences in our mission and in our workplaces. We celebrate the full participation of people from all walks of life as we work towards common goals. We strive for a conservation movement in which equity, diversity and inclusion are the norm. This is our continuous commitment: to promote healthy people, healthy communities and a healthy planet for everyone.

Please note that in-person office attendance, carpooling with co-workers to NCC properties or events, and in-person attendance at any indoor events are currently restricted to staff who are fully vaccinated against the COVID-19 virus. Accordingly, if you are required to participate in any of these activities as part of your job the expectation is that you must be fully vaccinated. Fully vaccinated means you have received two doses of the Pfizer, Astra Zeneca or Moderna vaccine or combination of, and have received the second dose at least two weeks prior to your start date or you have received one dose of the Johnson & Johnson vaccine at least two weeks prior to your start date.