Coordinator, Supporter Services Bilingual

Taking care of our environment has never been more important than it is today. The Nature Conservancy of Canada (NCC) is looking for a dynamic Supporter Services Coordinator to join a team committed to protecting our most important natural areas and the plants and animals they sustain.

NCC is the nation’s leading not-for-profit, private land conservation organization, working to protect our most important natural areas and the species they sustain. Since 1962, NCC and its supporter shave protected 15 million hectares (more than 35 million acres) of ecologically significant land across Canada. NCC takes a collaborative, science-based approach to achieve conservation success for the sake of nature and Canadians. With a national office in Toronto and seven regional offices across the country, NCC delivers results you can walk on.

Purpose & General Description

Our dynamic, fast-growing team is currently looking for a Supporter Services Administrator, to join our team based in our National office in Toronto.

Reporting to the Manager of Supporter Services, the position will be a team member of the Integrated Marketing & Fundraising team, under the National Marketing & Development department. The ideal candidate will be a people person who enjoys working with others, interacting directly with NCC’s donors, and shares the passion and importance of land conservation. Interested in fundraising and want to be a part of protecting Canada’s natural spaces? Supporter Services is a key and growing team and NCC is looking for an energetic and dedicated team member to grow with us.

Duties & Responsibilities

• Provide donor frontline support, including taking donor calls, replying to emails/letters in a timely manner, taking donations, handling donor complaints professionally, requests for information and updating supporter information within NCC’s Customer Relationship Management system, Raiser’s Edge.
• Communicate with supporters by phone/email/mail in order to thank them, verify information related to donations and follow up on financial transactions.
• Enter all relevant supporter information from donor coupons, returned mail, and other sources into Raiser’s Edge in an accurate and timely manner.
• Ensure donor fulfillment and stewardship communications are sent out as needed, including renewal letters to lapsed monthly donors, thanking donors for recent gifts, ensuring catalog gifts are received, etc.
• Identify donor needs and potential issues in NCC’s donor management processes, reporting on donor experience to the Manager of Supporter Services.
• Share donor experiences with the Integrated Marketing & Fundraising team to shape a more holistic and effective donor experience with NCC.
• Lead by example, demonstrating best-in-class donor experience, and set an example of donor-centric behaviour for the whole organization.
• Provide support to the Marketing & Development department, as required.

Skills & Abilities

• Fluent in English and in French.
• 1-3 years experience in a customer support or customer representative position.
• Ability to work in a fast-paced environment, juggling multiple priorities, and able to handle high volumes of requests during peak fundraising periods.
• Excellent problem-solving skills.
• Highly organized with time management skills.
• Accurate and efficient data entry skills.
• Strong attention to detail.
• Effective phone manner and good written communication skills.
• Experience in Raiser’s Edge or similar CRMs preferred.
• Experience in a non-profit organization is an asset.

How to Apply

NCC is an equal opportunity employer. If you are interested in joining our team, please submit your cover letter, resume and salary expectations through our Career Centre.

Application Deadline

March 22, 2024 11:59pm EST, 9:59pm Mountain Time, 8:59pm Pacific Time, 10:50pm CST, 00:59 am +1 AST

NCC hires based on merit and is strongly committed to equity and diversity within its community. We strive for bold conservation achievements in which equity, diversity and inclusion (EDI) are the norm. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. NCC implements an employment equity program and encourages members of designated groups to self-identify.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact us by email at hr@natureconservancy.ca to make any required arrangements. If you have questions regarding accessible employment at NCC, please email us at hr@natureconservancy.ca