Team Admin Assistant
Job Introduction
An opportunity is available for a Team Admin Assistant working in the Coventry & Warwickshire Planning team, based at our Hinckley depot.
Ideally the successful candidate will live withing approximately 30 minutes of postcode LE10 3EQ.
Accountable to the Planning Team Manager the Team Admin Assistant provides administrative assistance and co-ordination to the Planning team. You will be an effective team player who is able and willing to support all team members on a daily basis with office support and general administration.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, we therefore recommend submitting your application as soon as possible.
Main Responsibilities
The successful candidate will be an experienced customer-focused administrator with excellent organisational abilities, able to prioritise, multitask, and manage workloads effectively.
A confident communicator, particularly on the telephone, you will demonstrate excellent communication and customer service skills at all times.
You should be an effective team player who can also work independently, showing initiative when required.
Experience using a range of IT systems is essential, along with the ability to quickly adapt to new systems and processes.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
An opportunity is available for a Team Admin Assistant working in the Coventry & Warwickshire Planning team, based at our Hinckley depot.
Ideally the successful candidate will live withing approximately 30 minutes of postcode LE10 3EQ.
Accountable to the Planning Team Manager the Team Admin Assistant provides administrative assistance and co-ordination to the Planning team. You will be an effective team player who is able and willing to support all team members on a daily basis with office support and general administration.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, we therefore recommend submitting your application as soon as possible.
Main Responsibilities
- Assist the Planner in requesting & obtaining information relating to customer connections
- Print utility plans as requested.
- Raise MPANs and prepare delivery files / work packs for delivery teams
- Send chaser emails / letters for applications awaiting additional information.
- Scanning documents
- Raising invoice request as required.
- Update systems with connectivity issues.
- Call customers after works to survey our customer service performance
The successful candidate will be an experienced customer-focused administrator with excellent organisational abilities, able to prioritise, multitask, and manage workloads effectively.
A confident communicator, particularly on the telephone, you will demonstrate excellent communication and customer service skills at all times.
You should be an effective team player who can also work independently, showing initiative when required.
Experience using a range of IT systems is essential, along with the ability to quickly adapt to new systems and processes.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.