Team Support Administrator

Job Introduction

An opportunity is available for a Team Support based at our Brecon depot.

Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.

So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.

Evidence of your qualifications will be required prior to appointment

• Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible

Main Responsibilities

• The preparation of construction/maintenance/replacement work, and co-ordination of team activities.
• The co-ordination of the team’s response to network faults.
• Responding to customer enquiries both verbally and in writing
• Assisting the Operations Manager with work programming
• The inputting of data into the appropriate data base as support to the Field Teams
• Assisting other Team Members as and when required

Ideal Candidate

We are looking for a reliable, well‑organised individual to join a small, collaborative team. You will have experience working with a wide range of customers; previous experience in the electricity or broader utilities sector is advantageous.

You must be able to use your own initiative, be proficient in Microsoft Office (full training will be provided on our systems and applications), Some basic financial and scheduling of work experience would be beneficial. Strong verbal and written communication skills are essential, and you should be able to represent the company professionally at all times.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.