People Operations Specialist - NESO
About the role
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
The National Energy System Operator is seeking a People Operations Specialist to support the delivery of accurate, efficient, and customer‑focused People Operations services across the organisation.
As a People Operations Specialist, you will play a hands-on role in delivering core People processes across the employee lifecycle. You’ll be responsible for maintaining accurate records in Workday and providing timely, practical advice to colleagues and managers.
Working as part of the People Operations team, you’ll act as a key point of contact for People queries through our case management system, supporting consistent, compliant, and high‑quality service delivery while contributing to continuous improvement of operational processes.
The role supports hybrid working, with an expectation to be onsite in Warwick 2–3 days per week and once a month in Wokingham, we are open to full time and part time applicants, as well as flexible working arrangements.
Key Accountabilities
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:
A competitive salary between £43,000 - £46,000pa – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
About Us
The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers.
Join us and empower your potential, energise our team, and be part of something bigger.
Your energy, our future, together.
About The National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.
NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.
The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.
The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.
More information
This role closes on 23/03/2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
The National Energy System Operator is seeking a People Operations Specialist to support the delivery of accurate, efficient, and customer‑focused People Operations services across the organisation.
As a People Operations Specialist, you will play a hands-on role in delivering core People processes across the employee lifecycle. You’ll be responsible for maintaining accurate records in Workday and providing timely, practical advice to colleagues and managers.
Working as part of the People Operations team, you’ll act as a key point of contact for People queries through our case management system, supporting consistent, compliant, and high‑quality service delivery while contributing to continuous improvement of operational processes.
The role supports hybrid working, with an expectation to be onsite in Warwick 2–3 days per week and once a month in Wokingham, we are open to full time and part time applicants, as well as flexible working arrangements.
Key Accountabilities
- Delivering high quality, end to end People Operations services across the employee lifecycle.
- Ensuring accurate and timely entry of employee data into Workday, maintaining high standards of data integrity, compliance, and audit readiness.
- Acting as a first line point of contact for People queries via phone and case management system, providing clear, accurate, and customer focused advice in line with policies and procedures.
- Supporting the effective resolution of People cases, escalating more complex issues to the People Operations Leads where appropriate.
- Applying GDPR and data protection principles consistently, ensuring confidentiality and appropriate handling of employee information.
- Contributing to quality monitoring activities and adopt feedback and coaching to continuously improve service delivery and customer experience.
- Working collaboratively within the People Operations team to manage workloads, meet service levels, and ensure consistent outcomes.
- Identifying opportunities for process and efficiency improvements, contributing ideas and insights to support continuous improvement initiatives.
- Working effectively with third party providers where required, supporting smooth operational delivery and issue resolution.
- Maintaining up to date knowledge of People policies, processes, and system changes, ensuring consistent and fair application.
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:
- Demonstrable experience in a People Operations Advisor (or similar) role.
- Experience of working with Trade Unions is desirable.
- Proven experience of managing employee case management, end to end.
- Strong proficiency in HR Information Systems, with experience of Workday systems being desirable.
- Ability to produce, interpret and analyse People data and reports, including manipulating data in Excel where required.
- Experience providing advice and guidance across the full range of People activities.
- High attention to detail, particularly in identifying potential risks and issues.
- Strong written and verbal communication skills, with the ability to influence stakeholders, manage expectations and collaborate effectively at all levels.
- Excellent organisational skills, with the ability to manage multiple, changing priorities in a fast‑paced environment.
- Ability to work effectively as part of a team, demonstrating initiative and proactively contributing ideas, insights and recommendations to drive process improvements.
- A customer‑centric mindset, with a genuine passion for delivering a positive employee experience.
- Takes ownership of personal development, proactively identifying development needs and demonstrating a self‑motivated approach to continuous improvement.
A competitive salary between £43,000 - £46,000pa – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
About Us
The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers.
Join us and empower your potential, energise our team, and be part of something bigger.
Your energy, our future, together.
About The National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.
NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.
The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.
The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.
More information
This role closes on 23/03/2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.