Program Registrar

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Mass Audubon

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Sharon, MA, United States

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28 days ago

Location: Sharon, MA

Sanctuary: Moose Hill

About Mass Audubon

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries.

About This Position

Mass Audubon’s Metro South is recruiting a full-time, year-round Program Registrar. The Program Registrar is responsible for all aspects of the registration process for all programming at the four sanctuaries in Mass Audubon’s Metro South Region (Blue Hills Trailside Museum, Moose Hills Wildlife Sectary in Sharon, Museum of American Bird Art in Canton, and Stony Brook Wildlife Sanctuary in Norfolk). Responsibilities include setting up the programs in our registration system, communicating with customers over email and the phone, making programmatic sales calls, reporting data from the registration database, and working with the Education Manager and department managers to effectively use the data to inform program decisions and planning, and assisting with program logistics as needed. Ideal candidates will provide excellent customer service through phone, email, and in person communications, projecting a professional image of Mass Audubon.

Duties & Responsibilities

  • Schedule and assist customers to register for the Metro South’s educational programs including school and group outreach programs, group field trips, and day camps and summer camp, public programs, virtual programs.
  • Schedule and assist Community Shared Agriculture participants for weekly pick up and work share hours.
  • Help answer and facilitate inquiries from participants’ and parents’.
  • Create and issue invoices and bills, process payments, and follow up on unpaid charges.
  • Work with education team to maintain region- wide education program and special events calendar.
  • Enter and maintain client information in databases.
  • Collect data for program participation reports.
  • Run reports and queries as needed to support department and organization.
  • Create program rosters.
  • Manage electronic health record system for program participant information.
  • Create and maintain a program feedback system in collaboration with education staff.
  • Work with education and operations team to revise and updating rental agreements, website content, and program catalogs.
  • Provide additional support to the education department as needed.
  • Create all program listings in registration software including confirmation materials.
  • Work with IT team to troubleshoot and resolve any technical challenges.
  • Serve as primary customer service contact for all program questions and resolve registration-related concerns including date changes and refunds.
  • Send out program reminders as necessary to registered participants.
  • Assist with onsite registration for special events, large programs, and/or fundraisers as needed.
  • Work with statewide administrative team to collaborate on best practices, software, etc.
  • Provide additional support to the Operations team and Education team as needed.

Qualifications

At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must Haves:

  • Strong verbal and written communication skills.
  • Strong organizational skills and experience managing schedules and multiple tasks.
  • Strong customer service people first attuite
  • Flexibility and ability to respond to rapidly changing priorities, meet deadlines, and work as an effective team member.
  • Ability to relate to a diverse range of people and exercise cultural competence and inclusion.
  • Proficiency with Microsoft platforms, including Word, Excel, Outlook, and Teams.
  • Valid driver’s license and ability to travel within Massachusetts.

Nice to Haves:

  • Interest in environmental issues and/or natural history.

Compensation & Benefits

This position’s base salary range is $18.30 - $22hr ; actual salary will reflect level of experience and qualifications relative to position requirements.

Benefits and Perks
Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan through MetLife, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees also enjoy 12 paid holidays (holidays may shift annually due to where days fall within calendar).

Additional Information

Work Schedule:

Monday to Friday – 40 hours per week

Other Requirements:

Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

COVID-19 Considerations

Mass Audubon requires that all staff, regardless of their work location, disclose their vaccination status. Proof of vaccination status will be required immediately upon hire. This should also include a booster shot if it has been 5 months since you were initially vaccinated.

Mass Audubon's Commitment To Diversity, Equity, Inclusion, & Justice

Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement

Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How To Apply

Please send resume and cover letter to:

Sean Kent – Education Manager
skent@massaudubon.org

Job# 3859