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Location: * Lincoln, MA*
Sanctuary: * Lincoln Headquarters*
About Mass Audubon
Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 140,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at www.massaudubon.org.

About This Position
The primary role of this position is to support Mass Audubon’s technology users in acquiring, installing, using, and troubleshooting the technology necessary to perform their jobs most effectively, in accordance with the technology standards and guidelines.

Duties & Responsibilities
General Responsibilities:

  • Entry level position to assist with IT-related troubleshooting for staff, including but not limited to Windows systems, Microsoft 365, Microsoft Office suite including Outlook, printers, servers, and wireless networks.
  • Provide user support to staff members and follow up on requests as needed.
  • Repair and Setup IT equipment.
  • Work on special projects as needed.
  • Additional tasks as assigned with ability to learn new technologies

Specific Responsibilities:

  • Respond to email messages for customers seeking help.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, e-mail or over the phone.
  • Ask diagnostic questions to determine nature of problem(s).
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Follow up with customers to ensure issues have been resolved satisfactorily.
  • Provide training and staff orientation in a one-on-one environment. Create user documentation as requested.
  • Maintain familiarity with Mass Audubon equipment, applications, systems, and networking protocols; be able to troubleshoot and triage issues. Report all unresolved issues to other IT staff promptly.
  • Set up, maintain and retire user network accounts.
  • Monitor the IT Help Line on weekends and holidays as required by the on-call schedule.
  • Maintain accurate IT inventory records, recording dispersed, returned, or repaired equipment.
  • Make purchases and place orders, as requested.
  • Identify challenges with processes and systems, suggest and implement improvements when possible.
  • Process and track invoices to ensure timely bill payment.
  • Assist with monthly credit card reconciliation reports for IT purchases.
  • Microsoft SharePoint 365
  • Responsible for administration of Microsoft 365 Intranet site
  • Develop training materials and train/assist users in maintaining and using SharePoint effectively and securely.
  • Additional special projects and tasks, as assigned.

Qualifications
At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

  • High School Graduate and 2 years related experience or
  • Associate Technical Degree/Program (Completed or in progress is preferred) and 6 months experience (technical internship acceptable).
  • In-depth knowledge of computer systems.
  • Strong interest and passion for computers, technology, and computer systems.
  • Strong problem-solving skills, with ability to work independently.
  • Strong interpersonal skills and willingness to work in user support; experience in an IT helpdesk setting is highly desirable.
  • Technical and organized attitude.
  • Ability to describe technical information in easy-to-understand terms.
  • Patience, flexibility and attention to detail.
  • A+ Certification is useful, but not required.
  • Frequent travel within the State of Massachusetts is required.

Compensation & Benefits
This position’s base salary range is $24.00 - $27.00 per hour; actual salary will reflect level of experience and qualifications relative to position requirements.

Benefits and Perks:
Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan through MetLife, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees also enjoy 12.5 paid holidays (holidays may shift annually due to where days fall within calendar).

Additional Information
Other Requirements:
Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

COVID-19 Considerations
Mass Audubon requires that all staff, regardless of their work location, disclose their vaccination status. Proof of vaccination status will be required immediately upon hire.

Mass Audubon's Commitment To Diversity, Equity, Inclusion, & Justice
Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement
Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How To Apply
Please send resume and cover letter to:

AJ Khan, IT Manager
itpositions@massaudubon.org

Job# 3641

Job Type: Full-time

Pay: $24.00 - $27.00 per hour