Membership Specialist

About Mass Audubon

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 140,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at www.massaudubon.org.

About This Position

The Membership and Annual Fund Department maintains a statewide membership base of 140,000 members and supporters, conducts the fundraising campaigns and other activities necessary to achieve revenue targets, and provides dues/gift payment processing, member services, benefit fulfillment, data management, financial reconciliation and reporting, and other services for Mass Audubon.

Membership Specialists are part of a highly collaborative team which performs an array of different responsibilities to support key departmental objectives of acquiring, retaining, engaging, and serving existing members, and acquiring new annual fund donors.

Duties & Responsibilities

• Process Mass Audubon membership dues payments and donations, including batch preparation, data entry, and reconciliation/reporting. Ensure that transactions are entered correctly in Mass Audubon’s membership database. Create new accounts as needed, and make updates and corrections to name, address, email, and other account information. Handle cash, checks, and credit cards, and all information pertaining to Mass Audubon members and donors in a secure and professional manner, and in keeping with departmental and organizational guidelines.
• Respond in a timely, courteous, and effective manner to telephone, email, and written requests for information and assistance from Mass Audubon members, staff, and the general public. Use the membership database, peripheral databases, the Mass Audubon website, and other resources as needed to research and resolve customer service issues. Keep abreast of Mass Audubon activities, programs, and policies to help inform appropriate response to and/or re-directing of inquiries.
• Acquire and maintain ongoing proficiency in the use of Mass Audubon’s membership database, and all peripheral databases, in order to perform core job responsibilities.
• Responsible for timely and accurate completion of designated departmental processes/programs, as team lead or backup. Provide updates on these at team meetings or as requested, and resolve or escalate any problems or issues that may delay or impede the execution of these processes/programs.
• Serve as team lead or backup for various recurring print/mail/email processes, including the fulfillment of member benefits, in adherence to departmental protocols and schedules.
• Leverage interactions with members and the general public to promote revenue growth (for example, migrating to a higher level of membership for additional benefits) or cost-saving options (such as enrollment in automatic membership renewal), as appropriate.
• Assist with special projects and initiatives, including seasonal membership promotions, gift membership campaigns, and others.
• Recruit new members and serve as an effective ambassador for Mass Audubon and the membership program at wildlife sanctuary and public events. Attend departmental and other meetings as directed.
• Assume other responsibilities as requested by the Director of Membership and Annual Fund, or the Membership and Annual Fund Operations Manager.

Qualifications

At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must Have’s:

• Must have at least 4-5 years of professional office experience required, ideally in a customer-facing environment.
• Must have demonstrated strong data entry, customer service, and communication skills.
• Must be able to handle cash, checks, and credit cards, and other sensitive information in a secure and professional manner.
• Microsoft Office experience (Word and Excel) required.
• Attention to detail, accuracy, and the ability to manage multiple priorities and meet deadlines are essential.
• Must be able to work well as part of a team and independently.

Nice to Have’s

• Associates degree or higher preferred

Compensation & Benefits

This position’s base salary range is $18 - $22 per hour; actual salary will reflect level of experience and qualifications relative to position requirements.

Benefits and Perks:
Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan through MetLife, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees also enjoy 12 paid holidays (holidays may shift annually due to where days fall within calendar).

Additional Information

This is a full time position (40 hours per week).

Other Requirements:

Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

COVID-19 Considerations

Mass Audubon requires that all staff, regardless of their work location, disclose their vaccination status. Proof of vaccination status will be required immediately upon hire. This should also include a booster shot if it has been 5 months since you were initially vaccinated.

Mass Audubon's Commitment To Diversity, Equity, Inclusion, & Justice

Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement

Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How To Apply

Please send resume and cover letter to: