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About Mass Audubon
Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org.

About This Position
Members are the heartbeat, the voice, and the potential of Mass Audubon. These individuals and families represent the full spectrum of nature lovers – the loud and proud activist, the outdoor adventurer, the birding enthusiast, the family seeking memorable experiences in nature, and the person who simply wants to ensure that nature and wildlife are thriving.

They are also the engine of generosity for Mass Audubon. Among them are young adults making their first contribution as well as thousands of others who extend their commitment to upwards of $15 million in annual support. These members signal to us that our work as the largest and most highly regarded conservation organization in Massachusetts is important, valued, and personally rewarding. In turn, we take our members seriously, and we strive to give them the most meaningful engagement possible – through their visits, participation in programs and events, and more.

With more than 170,000 members, the Membership Department conducts the campaigns and other activities necessary to achieve revenue targets, and provides member services, benefit fulfillment, data management, and other services for Mass Audubon. Membership Specialists are part of this highly collaborative team which performs an array of different responsibilities to support key departmental objectives of acquiring, retaining, engaging, and serving existing members.

Application Instructions
Please submit a resume and cover letter with your ADP application.

Responsibilities

  • Provide excellent customer service by responding in a timely, courteous, and effective manner to telephone, email, and written requests for information and assistance from Mass Audubon members, staff, and the public. Use the CRM, peripheral databases, the Mass Audubon website, and other resources as needed to research and resolve customer service issues. Keep abreast of Mass Audubon activities, programs, and policies to help inform appropriate responses to and/or re-directing of inquiries.
  • Acquire and maintain ongoing proficiency in the use of Mass Audubon’s CRM, and all peripheral databases, in order to perform core job responsibilities. These include data management projects that are both regular and on an as-needed basis.
  • Responsible for timely and accurate completion of designated departmental processes/programs, as team lead or backup. Provide updates on these at team meetings or as requested and resolve or escalate any problems or issues that may delay or impede the execution of these processes/programs. These processes may include fulfillment of membership benefits, including membership cards and premiums.
  • Leverage interactions with members and the general public to promote revenue growth (for example, migrating to a higher level of membership for additional benefits) or cost-saving options (such as enrollment in automatic membership renewal), as appropriate.
  • Assist with membership marketing campaigns, gift membership, library and corporate memberships, and other promotional efforts.
  • Recruit new members and serve as an effective ambassador for Mass Audubon at wildlife sanctuary and public events.

Qualifications
At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don’t believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

  • Associates degree or higher preferred, with at least 2-3 years of professional office experience required in a customer-facing environment
  • Strong written and verbal communication skills
  • Strong customer service orientation
  • Ability to work efficiently within CRM systems and related technology
  • Attention to detail, accuracy, and the ability to manage multiple priorities and meet deadlines
  • Able to work well as part of a team and independently
  • Ability to relate to and work with a diverse range of people and perspectives and exercise cultural humility and inclusion
  • Microsoft Office experience (Word and Excel) required
  • Spanish and/or other language skills are a plus
  • Enthusiasm for the mission and work of Mass Audubon is a plus

Compensation, Benefits and Perks
This position’s pay range is $25.00-$27.00/hour; actual salary will reflect level of experience and qualifications relative to position requirements.

Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) through and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).

Work Schedule
Full time schedule of 40 hours, Monday through Friday.

Other Requirements
Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

Mass Audubon’s Commitment to Diversity, Equity, Inclusion, & Justice
Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply.

Mass Audubon’s mission is to “protect the nature of Massachusetts for people and for wildlife” by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement
Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.