Visitor Services Representative

About Mass Audubon

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries.

About This Position

The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Duties & Responsibilities

• Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in general.
• Answer phone calls/monitor voice mails and provide information, guidance and direction.
• Assist with program registrations.
• Update visitor signage, brochures and bulletin board information.
• Understand and promote membership opportunities.
• Use a cash register and credit card machine for sales and admissions.
• Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures.
• Handle opening and closing procedures including end-of-day register sales tallying.
• Assist with visitor services volunteer training and work cooperatively with volunteers.
• Work with Property staff to monitor trail conditions.
• Attend meetings and trainings when requested.
• Periodically may be asked to work from greeting table outdoors during special events, etc.
• Assist in cleaning and sanitation in accordance with COVID-19 compliance plan.
• Occasionally assist during peak periods such as holiday weekends or special events.
• Other duties as required.

Qualifications

At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must Haves:

• Must be at least 18 years of age. Associates degree or equivalent experience a plus.
• Excellent people skills and enthusiasm for a team working environment.
• Organized with strong written and verbal communication skills.
• Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote programs or services.
• Office skills including computer, copier, scanning, and phone system.
• Experience with varied computer software programs (Office 365, Outlook, Word, Excel).
• A demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary.
• CPR/First Aid Certification or willingness to get certification.
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion.

Nice to Haves:

• Customer Service/Visitor Service experience preferred.
• Training or other experience in either the natural sciences or education preferred.

Compensation & Benefits

This position’s base salary range is $18.61-$20.68 per hour; actual salary will reflect level of experience and qualifications relative to position requirements.

This is a year-round position and earns vacation time as well as receives paid holidays.

Additional Information

Work Schedule:

15 hours per week year-round - Saturdays (half day) required (April - December), other days as scheduled.

Other Requirements:

Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

Mass Audubon's Commitment To Diversity, Equity, Inclusion, & Justice

Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement

Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How To Apply

Please fill out application and/or send resume and cover letter to: