Visitor Services Representative

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Mass Audubon

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Boston, MA, United States

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30+ days ago

Location: Boston, MA

Sanctuary: Boston Nature Center

About Mass Audubon

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 140,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries.

About This Position

Mass Audubon is hiring a Visitor Services staff member to greet and engage visitors as they spend time at the Boston Nature Center (BNC). The BNC community of visitors, participants, volunteers, and staff is diverse in ethnicity, socio-economics, gender, abilities, and more. As a community nature center, the visitor services member has a key role in creating an inclusive and welcoming atmosphere for visitors as they explore the trails, take part in educational programs and utilize the buildings and grounds for a wide variety of community events. The Visitor Services Representative is responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring the building and grounds, introducing visitors to the mission of Mass Audubon and advocating for the protection of the environment. The Lead Visitor Service member will also support the operations manager in basic administrative functions and projects. The Visitor Services member has an integral role as a welcoming ambassador of Mass Audubon’s Boston Nature Center that supports the equitable and inclusive access to a green space and a community nature center.

Duties & Responsibilities

  • Greet and provide information to visitors regarding the community nature center, the trails, educational programs, and Mass Audubon.
  • Answer phone calls/monitor voice mails and provide information, guidance, and direction.
  • Assist with program registrations.
  • Update visitor signage, brochures, and other materials.
  • Understand and promote membership opportunities.
  • Use credit card machine for sales and registrations.
  • Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures.
  • Handle opening and closing procedures including end-of-day sales tallying.
  • Assist community rentals with their composting, recycling, and building questions.
  • Monitor and assist in cleaning bathrooms, recycling, and compost stations to support property staff.


At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must Have’s:

  • Ability to relate to a diverse range of people and exercise cultural competence and inclusion.
  • Must be at least 21 years of age. Associates degree or equivalent experience is a plus.
  • Customer Service/Visitor Service experience preferred.
  • Excellent people skills and enthusiasm for a team working environment.
  • Organized with strong written and verbal communication skills.
  • Office skills including computer, copier, scanning, and phone system.
  • Experience with varied computer software programs (Office 365, Outlook, Word, Excel).
  • A demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary.
  • CPR/First Aid Certification or willingness to get the certification.

Nice to Have’s:

  • Fluency in English/Spanish (or other languages) is desirable.
  • Formal training or other experience in either the natural sciences or education.
  • Experience helping to set up events and meetings

Compensation & Benefits

This position’s base salary range is $16.50 - $17.79; the actual salary will reflect the level of experience and qualifications relative to position requirements.

This is a year-round position and earns vacation time as well as receives paid holidays.

Additional Information

Work Schedule:

The position is year-round on Saturdays from 10 am to 4 pm with optional additional hours available for weekday meetings and events, Monday holidays, vacation fill-ins, and evening events.

Other Requirements:

Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

COVID-19 Considerations

Mass Audubon requires that all staff, regardless of their work location, disclose their vaccination status. Proof of vaccination status will be required immediately upon hire. This should also include a booster shot if it has been 5 months since you were initially vaccinated.

Mass Audubon's Commitment To Diversity, Equity, Inclusion, & Justice

Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement

Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How To Apply

Please send resume and cover letter to:

Heather Deschenes, Operations Manager

Job# 3755