Operations Manager

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Mass Audubon

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Attleboro, MA, United States

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26 days ago

Location: Marshfield or Attleboro, MA

Sanctuary: North River , Oak Knoll

About Mass Audubon

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries.

About This Position

Mass Audubon is seeking a highly organized, detail oriented, systems-minded, and people-friendly professional to serve as South East Operations Manager. This position has overall responsibility for a wide range of functions critical to the day-to-day operations of the sanctuaries/programs within Mass Audubon’s South East Region. This position will manage a team of staff and resources and generally focus on:

  • Office Management
  • Invoicing & Billing
  • Visitor Services / Membership
  • Volunteer Coordination
  • Giftshop Management & Inventory
  • Marketing, Website and Blog maintenance
  • Program Registration
  • Facility Rental
  • Special Events coordination or support

In addition to managing day-to-day activities, this Manager will be a key member of the Regional Leadership Team, helping to develop policy, budgets, and strategic plans for the Region. The manager may also serve on various Mass Audubon committees to provide support and/or input on statewide initiatives.

Duties & Responsibilities

Staff Management and Supervision:

  • Hire, train, and supervise part-time and full-time operations and administrative staff and volunteers across the sanctuaries of the Region.
  • Coordinate operations and administrative staff schedules and activities across multiple sites to ensure proper staffing levels and back-up staffing, when needed

Budget & Financial Management:

  • Ensure integrity and security of cash handling procedures; oversee cash flow, deposits, invoice payments, check requests, personal reimbursements and fund transfers.
  • Assist the Regional Director in preparing the annual operational budget and assist Regional Director and senior leadership team to ensure the goals and objectives are being met throughout the fiscal year.
  • Assist the Regional Director and other managers with financial analysis, including trends analysis and budget development.

Administrative Management: Ensure that administrative needs within the Region are met, including:

  • Facilitate communications and exchange of information between departments and locations
  • Ensure visitor-facing communications (including sanctuary phone messages, display cases, brochures, and website information) are up to date.
  • Ensure that inquiries received are directed to the appropriate staff person or department within the Region.
  • Create training and standard operating procedures for visitor services and administrative staff and volunteers
  • Respond to or re-direct requests from visitors and members for detailed information
  • Manage timesheets for operations staff
  • Coordinate management of permits, contracts, and staff housing agreements
  • Maintain and assist staff with office equipment
  • Order office supplies and maintain appropriate inventory levels
  • Provide logistical support for Mass Audubon meetings and gatherings
  • Manage the rental and scheduling of facilities for meetings by outside parties as well as internal needs as appropriate
  • Maintain safety records for staff and visitor accidents and incidents, ensuring reporting to Business Office in appropriate timeframe
  • Oversee registration for birthday parties and rentals
  • Oversee registration for programs and camps
  • Oversee giftshop purchasing, budgeting, and inventory management
  • Develop calendar for special events ranging from under 100 to over 3,000 participants; set event planning meetings; manage event signage, admissions, and permitting/police detail, and supplies ordering; maintain financial and attendance information on events to inform future year planning

Membership:

  • Collaborate with Membership Department to enhance membership recruitment and retention strategies including serving as or training and support of Member Recruitment Specialists for spring and fall recruitment drives

Other:

  • Act as the Personal Information Protection (PIP) Coordinator and participate in Safety Committee and ensuring that training and compliance requirements are met.
  • Ensure that policy manual handbooks are up to date
  • Perform a variety of administrative duties including support for the Director, which may include paperwork for new hires, routine correspondence, and room bookings.
  • Perform additional related duties, as requested

Region Specific Additional Duties:

  • Assisting with the preparation of financial reports and budget tracking for grants and projects
  • Oversee day to day operations at our visitor’s center(s) and manage service contracts for our visitors centers and facilities

Qualifications

At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must Haves:

  • Associate’s degree plus four or more years related managerial and operational experience; or equivalent experience
  • Must be highly organized, have excellent communication and customer service skills, and ability to interact with the public
  • Must have supervisory experience
  • Proficiency in MS Word, Excel, Teams and other software, as required
  • Have or be willing to acquire First Aid and CPR certifications and be able to respond effectively to emergencies
  • Must have a valid driver’s license
  • Must be willing to work occasional weekends and evenings

Nice to Haves:

  • Experience with project or grant budget management and knowledge of federal grant requirements
  • Experience using Microsoft forms, Microsoft Flows/Power Automate, and Microsoft Planner
  • Experience with working with Volunteers

Compensation & Benefits

This position’s base salary range is $59,750- $67,010; actual salary will reflect level of experience and qualifications relative to position requirements.

Benefits and Perks:

Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan through MetLife, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees also enjoy 12 paid holidays (holidays may shift annually due to where days fall within calendar).

Additional Information

Work Schedule

Full time schedule of 40 hours, 5 days a week (Monday through Friday or Tuesday through Saturday).

Occasional weekend work is required for all staff to support events and community engagement programs.

Other Requirements:

Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

COVID-19 Considerations

Mass Audubon requires that all staff, regardless of their work location, disclose their vaccination status. Proof of vaccination status will be required immediately upon hire. This should also include a booster shot if it has been 5 months since you were initially vaccinated.

Mass Audubon's Commitment To Diversity, Equity, Inclusion, & Justice

Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement

Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How To Apply

Please send cover letter, resume, and three references to:

Lauren Kras, Regional Director
lkras@massaudubon.org

Job# 3866