Service Concierge, Millbrae

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Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, and directing client inquiries. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.

The Role:

  • Provides a world-class customer experience to all Lucid Motors clients, internal and external
  • Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
  • Coordinate client appointments as needed
  • Effectively handle multiple priorities while maintaining a high level of organization and customer service
  • Handles other administrative duties as needed
  • Communicate with the highest level of professionalism with all clients
  • Work closely with other members of the service team
  • Perform valet duties as needed
  • Coordinate alternate transportation (loaner/rental vehicles) as needed for clients
  • Have a passion for sustainable transportation and changing the automotive industry

Qualifications:

  • 21+ years of age or older to comply with company driving policy
  • High School Diploma/GED or Relevant work experience
  • Demonstrated excellence in customer service
  • A capacity for problem solving and the ability to think quickly in a busy, fast-paced environment
  • Attention to detail
  • Passion for creating positive client experiences
  • Excellent written and verbal communication skills
  • Knowledge of Microsoft Office, and ability to learn proprietary software
  • Must possess a valid driver license

Advantageous Experience:

  • Experience in luxury retail
  • Knowledge of HV systems, LV systems, and EV powertrains
  • Start-up experience and related fast-paced environments

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.